Overview of iTunes Connect
iTunes Connect is a suite of web-based tools created for developers to submit and manage their apps for sale via the App Store. In iTunes Connect you can check the status of your contracts, manage iTunes Connect and test users, obtain sales and finance reports, view app crash logs, request promotional codes, set up iAd Network and Game Center preferences, and add or manage app metadata, binaries, and in-app purchases. What you can do in iTunes depends on your user role. For example, an admin user can do more than other types of iTunes Connect users.
iTunes Connect is also available as a mobile app, which you can download from the iTunes Connect homepage (see “Get Information Through the Mobile Extension of iTunes Connect”).
iTunes Connect Is Made Up of Modules
iTunes Connect is divided into modules you use to access reports, set up users, and manage your apps. It also includes a module for contacting the correct Apple representative. Depending on the roles and access permissions assigned to you, the icons displayed may vary.
Module | Description |
|---|---|
| Sales and Trends. View reports that show sales and trends over time. See App Store Sales and Trend Reports Guide to learn more about reading your sales and trend reports. |
| Contracts, Tax, and Banking. Accept the terms of the App Store Paid Applications or iAd Network Contract. Download a PDF copy of your contract. |
| Payments and Financial Reports. View and download your monthly financial reports and payments.
See the Financial Reports Guide to learn how to view your available monthly Financial Report earnings, amount owed and last payment. |
| Manage Users. Add and delete your iTunes Connect users or test users, and change a user’s role. |
| Manage Your Applications. Add, view, and manage your apps in the App Store. |
| iAd Network. View ad performance and manage the ads that appear in your apps. Note: This module appears only if you have agreed to the iAd Network contract and if you have enabled at least one app for iAd rich media ads. |
| Catalog Reports. Request catalog reports for your App Store content. |
| Developer Forums. Find solutions and share tips with Apple developers from around the world. |
| Contact Us. Get answers to your questions and submit a Contact Us form to the proper Apple representative. |
Logging in to iTunes Connect
Before you can use iTunes Connect, you must have a user account. When you enrolled in the Apple Developer Program, you create an Apple ID and password if you don’t already have them. These credentials are used to set up both your Apple Developer Program team agent account and your iTunes Connect user account. Your iTunes Connect user account has full admin privileges. You'll use it to log in to iTunes Connect, and later create other iTunes Connect users and assign them roles on your team (see “Setting Up an iTunes Connect User”).
Locate the link to iTunes Connect on the Member Center tab within the iOS or Mac Dev Center, or go to the following URL:
Enter your Apple ID and your password, and click Sign In.
Enter your email address as the Apple ID and click Forgot Password.
You are then guided through a process to reset your password.
After you have logged in, you are routed to the iTunes Connect homepage.
Manage Your App Through the iTunes Connect Homepage
Use the iTunes Connect homepage to manage contracts, reports, user accounts, and apps.
Each module is covered in detail in the following chapters.
Get Information Through the Mobile Extension of iTunes Connect
The iTunes Connect Mobile app (referred to as iTC Mobile) is an extension of iTunes Connect that presents you with sales and trend information about your apps. The underlying unit data is the same information that continues to be available to you in the Sales and Trends module in iTunes Connect.
You can view your aggregated unit sales information by product line (for example, by paid apps, free apps, in-app purchasing), by market (for example, United States, France) and by individual product. The information is displayed in graphs and text over selectable periods of time.
The app helps you manage your business and make informed decisions using information provided on your mobile device.
iTunes Connect Mobile can be downloaded from the iTunes Connect homepage. The download link will take you to iTunes Connect Mobile on the App Store. However, iTC Mobile cannot be searched for directly in the App Store. Only admin, finance, and sales users can access iTunes Connect Mobile.
For instructions on how to use the iTC Mobile app, see iTunes Connect Mobile User Guide.
Contact Us Through Menus, Options, FAQs, and Email
Contact Us is a series of menus and options that help you precisely identify any issues. You are directed to FAQs related to your question and to Contact Us forms that will be sent to the appropriate Apple representative.
You can get to the basic FAQs page by clicking the Help button (the question mark graphic) on the iTunes Connect homepage.
If you have a question that is not addressed in the FAQs or Contact Us sections, click the link at the bottom of the FAQs page to find the email address for your Worldwide Developer Customer Support and iTunes representatives.
© 2013 Apple Inc. All Rights Reserved. (Last updated: 2013-04-23)