Managing Users
The Manage Users module in iTunes Connect allows you to set up two types of users:
iTunes Connect users. These users have access to your content in iTunes Connect, and you assign roles to control what modules they can access. iTunes Connect users are the subject of this chapter.
Test users. Test users have access to your In-App Purchase sandbox environment and other test environments where applicable. Test user accounts are set up by iTunes Connect users having an Admin or Technical role. (To learn more about setting up test users accurately, read “Creating Test User Accounts.”)
Setting Up an iTunes Connect User
Create one iTunes Connect user account for each person who needs to have access to iTunes Connect. You can control which members of your organization have access to the various iTunes Connect modules by assigning roles:
Role | Description |
|---|---|
Admin | Gives the user access to all iTunes Connect modules. Admin users have the ability to create, delete or modify existing iTunes Connect users and Test Users. The initial iTunes Connect user (Team Agent), is granted both the Admin and Legal roles by default. |
Legal | Gives the user access to the Contracts, Tax, and Banking and Contact Us modules. This role is only available to the initial iTunes Connect user (Team Agent) and cannot be edited in iTunes Connect. This role allows the individual to enter into agreements with iTunes via iTunes Connect and to request promotional codes. To change your Team Agent, you must visit Member Center. |
Finance | Gives the user access to Financial Reports, Contracts, Tax and Banking Information, iAd Network, and Sales/Trend Reports modules. This user will also be able to view the Manage Users module and view other user profiles, but will only be able to edit their own personal user information. |
Technical | Gives the user access to Manage Your Apps, Contact Us, Manage Users, and iAd Network modules. As with the Finance user role, Technical users have limited access to the Manage Users module. They have the ability to view other users’ profiles, but will only be able to edit their own personal user information. Technical users can create In-App Purchase Test Users. |
Sales | Gives the user access to the Sales/Trend Reports module as well as the following iTunes Connect modules: Manage Users, iAd Network, and Contact Us. Sales users can only edit their account personal information (first name, last name, Apple ID, email address) and notification selections. This role should be assigned to those in your organization who should have access to reporting, marketing, and ad campaigns, but should not have access to provide or view your organization’s financial information. This user will be able to view (not edit) information in the Manage Users module including other user profiles. |
Marketing | Gives the user access to the Contact Us module. Assign this role to the person on your team who manages your marketing materials and any promotional artwork. It is this user who would be contacted by the App Store team if an app is chosen to be featured in the App Store. |
For each iTunes Connect user, you can define the notifications that user will receive about the iTunes Connect account.
There is no method for creating custom roles or limiting user access to specific modules or apps. The roles described above are the only options for controlling what the user can access in iTunes Connect.
Log in to iTunes Connect.
On the iTunes Connect homepage, click Manage Users.
On the Select User Type page, click iTunes Connect User.
To add a new user, click the Add New User button.
Enter the individual’s information: first name, last name, and email address.
The email address will be the user’s Apple ID. This address must be valid to activate the account; the user will receive an email as a confirmation.
Click Continue.
On the Roles tab, select the checkbox to assign the role to this user.
Only the initial iTunes Connect user (the team agent) has access to legal permissions.
Click Continue.
On the Notifications tab, select the notification types assigned to this user by territory. (See below for descriptions of the notification types).
Notification type
Description
Contract
Provides email alerts with contract status updates. Examples are contract expiration warnings or requests for more information from you to complete your contract setup.
Financial Report
Provides email alerts when finance reports are available for download on iTunes Connect.
Status Update
Provides email alerts when your app changes state.
Payment
Provides email alerts when a payment to your bank is returned.
To apply selections and finish creating the user, click Save Changes.
After you have created the new user, that user receives an email providing a link to iTunes Connect, along with their user name. (Make sure to check spam and junk mail filters if the user has not received the activation email.) The new user must click through this link to activate their account. Clicking the link prompts the new user to enter a password, as well as create a security question and answer.
After users submit their information, they can log in and access iTunes Connect.
Viewing and Editing iTunes Connect Users
In addition to adding new users, admin users can view, modify, or delete existing iTunes Connect users and edit user rights and notifications. Admin users can also delete test users.
Admin users cannot edit the iTunes Connect roles for admin and legal users.
Log in to iTunes Connect.
On the iTunes Connect homepage, click Manage Users.
On the Select User Type page, click iTunes Connect User.
On the Manage Users page, click the Edit Profile button for the user you want to edit.
Make changes as needed.
To delete the user, click the Delete User button. If an individual leaves your company, it is recommended for security purposes that you delete their iTunes Connect access immediately so that they can no longer access your app information. Confirm that you want to delete this iTunes Connect account.
To change the user’s role, click the Roles tab and select the new role.
To change the user’s notifications, click the Notifications tab and select the new notifications and territories.
Click Save Changes.
© 2013 Apple Inc. All Rights Reserved. (Last updated: 2013-06-12)