Introduction

Business Chat helps customers connect with businesses through the Messages app in iOS, macOS, watchOS, and iPadOS. Using the Messages app, people can contact your company to ask questions, get support, schedule appointments, make payments with Apple Pay, and more.

Screenshot of a Home Depot screen on iPhone that shows a Messages conversation between a customer service representative and a customer about the availability of a bar stool.

People can use apps, features, and services like Maps and Spotlight to discover businesses and seamlessly initiate conversations with them. The familiar Messages app interface on iPhone, iPad, Mac, and Apple Watch ensures that customer interaction is intuitive and efficient, and the informality of chat produces a customer service experience that feels personal and meaningful.

For developer guidance, or to sign up, see Business Chat.

Using Interactive Messages to Provide a Rich User Experience

Interactive messages let you communicate with customers in dynamic, visual ways. Business Chat supports the following types of interactive messages:

  • Apple Pay payment requests — Collect payment for a product or service.
  • iMessage apps — Display your app within a conversation.
  • Rich links — Display an image or video within a conversation and let customers visit your website for more.
  • Pickers — Prompt the customer to choose an item or time slot.

For developer guidance, see Sending Interactive Messages.