Chat with your customers using the Messages app.
- iOS 11.3+
- macOS 10.14+
Business Chat is a service that allows your organization to communicate directly with your customers using the Messages app. You can use the full power of the iMessage framework to resolve issues, schedule appointments, make purchases, or send payments with Apple Pay. Depending on your configuration, customers can find your business and start a conversation from Siri, Safari, Search, Maps, your website, and iOS apps.
Through Apple Business Register, you can create Business Chat Accounts (BCAs) or Customer Service Platform (CSP) accounts. BCAs are for businesses who want to communicate with their customers using Business Chat; CSP accounts are for messaging service providers that offer Business Chat as a service for other businesses.
Figure 1 illustrates the relationship between a business, a CSP, the Business Chat service, and customers. The CSP handles customer message routing between Business Chat and the business. For more information on these accounts and how to qualify for them, see Business Chat Getting Started Guide.
Apple devices running iOS 11.3 and later or macOS 10.13.4 and later support Business Chat.