Let customers chat with your business using Messages.


Business Chat lets customers chat directly with your business using Messages on their device, and it lets you respond to those messages through your Customer Service Platform (CSP). Your CSP implements the server-to-server API that makes it possible to send and receive texts and photos, request payment through Apple Pay, and much more. Customers can even start a chat from your app with the tap of a button.


First Steps

Registering for Business Chat

To start using Business Chat, register your business with Apple.

Exploring Business Chat

Get hands-on using Business Chat Sandbox and Messages.

Chat with Customers

Starting a Chat From Your App

Let customers start a conversation with you from your app.

class BCChatButton

A Business Chat-branded button for use in your app.

class BCChatAction

Performs actions for a chat.

Beta Software

This documentation contains preliminary information about an API or technology in development. This information is subject to change, and software implemented according to this documentation should be tested with final operating system software.

Learn more about using Apple's beta software