Chat with your customers using the Messages app.
- iOS 11.3+
- macOS 10.14+
- Mac Catalyst 13.0+
Business Chat is a service that allows your organization to communicate directly with your customers using the Messages app. You can use the power of the Swift framework to define where your Business Chat buttons are displayed and set up your iOS and macOS entry points accordingly. Depending on your configuration, customers can find your business and start a conversation from Siri, Search, Maps, your website, and iOS apps.
Through Apple Business Register, you can create Business Chat Accounts (BCAs) or Customer Service Platform (CSP) accounts. BCAs are for businesses who want to communicate with their customers using Business Chat; CSP accounts are for messaging service providers that offer Business Chat as a service for other businesses. For more information about these accounts and how to qualify for them, see Business Chat Getting Started Guide.
If you want to implement REST API solutions on your CSP, see Business Chat REST API.
Apple devices running iOS 11.3 and later or macOS 10.13.4 and later support Business Chat.