The intended group, department, or individual best qualified to respond to the chat.
- iOS 11.3+
- macOS 10.13.4+
- Mac Catalyst 13.0+
- Business Chat
The group value is any value that makes sense to your business. The CSP can use the value to route the incoming chat message to the appropriate group, or department, best qualified to handle the customer’s question or problem. For instance, if your company is a bank, a customer may need to order an additional credit card. In this case, the group value might be credit_card_department. The user never sees this value.
For more information, see About Intent, Group, and Body Values.