Type Property

group

The intended group, department, or individual best qualified to respond to the chat.

Declaration

static let group: BCChatAction.Parameter

Discussion

The group value is any value that makes sense to your business. The CSP can use the value to route the incoming chat message to the appropriate group, or department, best qualified to handle the customer’s question or problem. For instance, if your company is a bank, a customer may need to order an additional credit card. In this case, the group value might be credit_card_department. The user never sees this value.

For more information, see About Intent, Group, and Body Values.

See Also

Parameter Names

static let body: BCChatAction.Parameter

The default chat message that Messages displays in its text input area.

static let intent: BCChatAction.Parameter

The intention, or purpose, of the chat.