Object

TextMessage

Simple text message sent to the business.

Properties

body
string
(Required)

The message body.

Discussion

When a customer sends a text message to a business, the Business Chat service receives and forwards the message to the Customer Service Platform (CSP) by calling the CSPs /message endpoint. The message type is set to text.

The CSP validates the incoming message as described in Validating a Message. The /message endpoint then returns the appropriate response code to Business Chat. For a list of possible codes, see the "Response Codes" section in Integrating with Business Chat.

Relationships

Inherits From

See Also

Message Types

Receiving Closed Conversation Messages

Know when a customer chooses to stop receiving messages from a business.