devmike1, we will follow up with you directly.
Hello devmike1
If it has been more than 48 hours, which it has in your case, go to the Contact App Review form and explain the situation. App Review Support will follow up directly with you.
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Thanks for your message. We noticed that you have not responded in App Store Connect to the messages we have sent regarding your app. Please login to App Store Connect at https://appstoreconnect.apple.com/login, go to the App Review section to read and respond to the communications App Review have sent for your app. We’ll also reach out to you directly from App Review to help you understand next steps.
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Some support topics are covered via phone and mail support, others are only handled via mail. For the support topics where phone and mail support is offered you will see an option for phone, see screenshot below.
No, I am not a bot, I am just trying to help you.
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For this specific support topic "Tax and Banking set up" it appears that support Phone support is not an option, only via mail.
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Try going to the support page, select the appropriate support topic that matches your question. You will then be asked to select a more specific question and then, in the majority of cases can select between via phone or mail support.
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Depending on the support topic, you can request to be contacted via phone or mail. Start by going to contact developer support.
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Here is a helpful resource about Offering Account Deletion in your app.
This evaluation usually takes 7 business days to conclude. If you have not received any additional information after 7 business days from the date you received the initial message and would like to inquire about the status of our review, request an update using the Apple Developer Contact Us page.
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For future references, the App Store Connect Help resource has a lot of information about how to use App Store Connect.
Yes, all apps do need to offer account deletion but if your app is in a highly regulated field you may use additional customer service flows to confirm and facilitate the account deletion process. You should also make sure to follow all applicable legal requirements for storing and retaining user account information and for handling account deletion. If you have questions regarding your legal obligations, check with your legal counsel.
You can find more information about offering account deletion in your app here and also here.
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Thank you, we have investigated this error and found that you resubmitted a new version of your app that has resolved the issue and the app has been approved.
The App Store Connect Help is a great resource where you can find information about Upload app previews and screenshots and Screenshot Specification.
Thanks for the information, we have arranged for someone from App Review to contact you separately.
