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Hello! We have a big issue with introductory offers - though a user is eligible for it, the offer doesn't show up in the system billing popup. So the process looks like this: users sees our subscription screen with offer, then taps on Subscribe button and sees no offer price. One interesting thing is that it happens only for US users (UK users have no problem with it). And it also happens only with PayUpfront offer, free trial works as it should. We don't know how to fix this, because it is not us, who determine what to show in the system popup! Who faced the same problem? How did you solve it?

For a month or so I can write to support team using Contact us section - when I try to tap "Call me" or "Submit" my message, button fades off for a sec showing loading process, but then nothing else happens. I tried to use different browser and even different device, but nothing helps! What should I do? How can I contact support?