I submitted an appeal (Appeal Ticket: APL122726), Apple App Review Team responded (24.02) that my demo account does not work (not available to check the application) and asked for restoring it. Demo account was restored by me 10 hours later. I notified App Review Team about it. But I didn't get any response. I can't get any response for one week.
The continued suspension of our app is having a significant impact on our business and our users. Specifically the app's unavailability continues to result in a substantial loss of revenue.
Please, review my appeal.
Thank you.
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My application "SplitPay" was deleted from App Store without preliminary notification.
I submitted an appeal (Appeal Ticket: APL122726), Apple App Review Team responded (24.02) that my demo account does not work (not available to check the application) and asked for restoring it. Demo account was restored by me 10 hours later. I notified App Review Team about it. But I didn't get any response.
I'm trying to get responses about:
Is it enough for re-reviewing my application or not?
When the review process will start?
How many days/weeks needed to review that the application does not violate any terms or licenses and return it to the App Store?
The continued suspension of our app is having a significant impact on our business and our users. Specifically the app's unavailability continues to result in a substantial loss of revenue.
Dear App Review Team, please, review the application 'SplitPay' and return it to the App Store.
Thank you.
My application "SplitPay" was deleted from App Store without preliminary notification. I submitted two requests to the support team February 16th (CASE ID: 102535933556, 102535936924), but didn't get any response.
Also I submitted an appeal and also didn't get any response.
Apple support team (technical) doesn't provide a phone number of the Apple developer support team.
Please, provide me a concrete reason (detailed), why my application was deleted from App Store and why my account was pending for termination.
Thank you.