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Support sent this to engineering, who fixed it somehow. No idea what was the cause of this.
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Same here, on all my apps. Not a single screenshot loads from App Store Connect, not even the ones I uploaded many years ago.
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I have a ticket open with code-level support, hopefully they will be able to see what is going on. But they haven't gotten back to me yet.
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I ended up with this: CFBundleRef mainBundle = CFBundleGetMainBundle(); CFStringRef resourceName = (__bridge CFStringRef)@"ReadMe"; CFStringRef resourceType = (__bridge CFStringRef)@"html"; CFStringRef resourceDir  = (__bridge CFStringRef)@"TrainHelp"; CFURLRef url = CFBundleCopyResourceURL( mainBundle, resourceName, resourceType, resourceDir ); OSStatus s = LSOpenCFURLRef(url, 0); if (s) NSLog( @"Failed to open help documentation." ); CFRelease( url ); Although it seems to me that this could have been done an easier way.
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If it is an outage, it should have been reported here: https://developer.apple.com/system-status/ I am disappointed that this is so in-limbo. Apple often has these weird bugs in their portal that go on unnoticed for far too long.