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Hello,
I would like to consult account deletion process in the app.
We manually delete the user account across many systems including our several databases, mailing lists, customer service ticketing SW, etc.
Once we get a deletion request, we find the user via email in our database, but then only work with the unique user ID to proceed with the deletion. So once we delete all the user data, we have no way to track the deletion back to the original email.
To sum it up, our manual deletion process is guaranteed to be completed in 14 days, we just don't have a way to contact the user once it is completed as we do not possess user's contact information anymore.
Do you have any tips? Do we have to contact them after deletion? Thank you very much.
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Xcode->preferences->accounts, we are not getting developer teams and got this error "Unexpected nil property at path: 'Provider/attributes/developerTeamId' "
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We have been trying to renew Apple Developer Enterprise Program,Apple gives a hint "Thank you for your request to renew your membership in the Apple Developer Enterprise Program"This state has been half a month, our Apple Developer Enterprise Program will Expire in 5 days.After expiration, it will seriously affect our company's business.
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https://apps.apple.com/cn/app/%E8%98%91%E8%8F%87%E4%BA%91%E6%B8%B8-%E4%BA%91%E7%94%B5%E8%84%91%E6%8E%8C%E4%B8%8A%E7%BD%91%E5%92%96/id1525993571
This is the stolen app, last evening, 9.50 PM UTC +8, the app was transferred to anothe Arabian account called NAWARF ALHARBI.
What are the following steps?
Hi, I bought an Apple Developer Membership and after purchase the Apple Developer App show me following text: „You‘ll receive an email soon“.
Is this normal and how long should I wait or should I contact the support?
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Dear Team,
Please note that i had submit request for create apple account since 15May2022,
still under reviewing until now , how much this process will take ?
i contact support over email many times without proper action they just take time.
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We are trying to implement the new requirements for account deletion. We offer premium features for people who have a membership. This membership is pre-paid for a year and can be cancelled but contractually will be in place until the membership runs out. When the membership has run out they are automatically logged out and their credentials will be deleted.
Is it sufficient to have people cancel their subscription and display that their membership will not be renewed and that their data will removed at the end of the subscription?
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As per latest norms from the apple, App should provide account deletion option with in the app.
If our app related to wallet and some payment transaction pending with banks or any other third party, if user deletes the account how to deal with transactions and money in the wallet? what about transaction history can we keep them?
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Hi All,
There was a new policy introduced by Apple to allow users to initiate account deletion within the application to provide users greater control.
It is also stated that it’s insufficient to only provide the ability to temporarily disable or deactivate an account. People should be able to delete the account along with their personal data.
If user deletes his/her account within the application, should we erase all information related to user in the server also? Or is it fine to disable the login and whenever he/she login back, can we fetch user's information with confirmation of email or an OTP kind of feature. Since deletion of user's information from the server is a irreversible process and once deleted cannot be fetched in future.
Kindly please assist on this. Your help is much appreciated
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Hello!
Any ideas on how to switch from an organization account to an individual account without losing the apps?
The company will soon be closed unfortunately and I would prefer to switch the account to an individual and pay taxes accordingly.
I saw that I can change the banking to an individual, but the tax forms and legal entities cannot be changed.
I have tried to contact Apple but their response is that you can only switch from individual to organization and they respond once every 3 days.. I cannot wait this amount of time and I cannot call them either.
Another idea is that I can make another apple account as an individual and transfer the apps but I don't think I can join the apple developer program with 10% fees again.
I would appreciate every suggestion!
Thank you!
I’m fairly new to all this developer stuff I recently discovered someone had hacked into all my accounts I have been using android phones until about a week ago I went to AT&T and bought the iPhone 11 I figured after everything I had read iPhone was the safest way to go but already I’ve had redirected phone calls, my phone has factory reset itself by itself, it vibrates as if I’m touching apps and I witnessed apps being clicked like I was clicking them with a mouse or something, and last night I got a text saying my account password had been changed I also got one this morning, I contacted AT&T and spoke with one of the service techs and he told me that there was no such messages sent to me from AT&T at all. I am getting ready to hopefully send my phone in to Apple to have it diagnosed but I was hoping before I send it in if I could get some insight from anyone that has Developer-knowledge on iOS devices? I’m going to attachSome analytic data that I found on my phone that doesn’t look quite right to me if anyone has any idea please let me know I’d appreciate it very much thank you.
{"share_with_app_devs":0,"app_version":"","bug_type":"142","timestamp":"2021-03-30 15:14:19.00 -0600","os_version":"iPhone OS 14.4.2 (18D70)","slice_uuid":"33066291-42CA-3186-BF9E-315A966E58C7","is_first_party":1,"build_version":"","incident_id":"E8A17F0F-5CCD-4130-95BE-9FD3C2B8B334","app_name":"backboardd","name":"backboardd"}
Date/Time: 2021-03-30 15:10:16.475 -0600
End time: 2021-03-30 15:14:18.873 -0600
OS Version: iPhone OS 14.4.2 (Build 18D70)
Architecture: arm64e
Report Version: 32
Incident Identifier: E8A17F0F-5CCD-4130-95BE-9FD3C2B8B334
Data Source: Microstackshots
Shared Cache: 14717012-2E84-3416-8150-5E937791EE50 slid base address 0x1a2c80000, slide 0x22c80000
Command: backboardd
Path: /usr/libexec/backboardd
Version: ??? (???)
PID: 62
Event: wakeups
Action taken: none
Wakeups: 45001 wakeups over the last 242 seconds (186 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit: 45000
Limit duration: 300s
Wakeups caused: 45001
Wakeups duration: 242s
Duration: 242.40s
Duration Sampled: 223.83s
Steps: 76
Hardware model: iPhone12,1
Active cpus: 6
Heaviest stack for the target process:
18 ??? (libsystem_pthread.dylib + 7344) [0x1eeb7fcb0]
18 ??? (QuartzCore + 1898204) [0x1a65626dc]
16 ??? (QuartzCore + 1839612) [0x1a65541fc]
16 ??? (CoreFoundation + 635644) [0x1a304b2fc]
16 ??? (CoreFoundation + 631324) [0x1a304a21c]
11 ??? (CoreFoundation + 633876) [0x1a304ac14]
10 ??? (CoreFoundation + 658480) [0x1a3050c30]
10 ??? (libsystem_kernel.dylib + 17104) [0x1d10012d0
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Hi, a couple of weeks ago I had a conversation with app review regarding the fact that it's required in the app a way for the user to delete it's account (and related resources)
In our app we already provide this functionality for users worldwide. Is it sufficient to have our deletion or we must use also the revocation from apple in the deletion process?
We use sign in with Apple functionality in our application
Once we delete the user on our side, isn't the token invalid/ususable anyway?
Moreover, we don't store the token at all on sign up. Should we just revoke it right away perhaps?
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Hello, friends
Apple decativated my Apple developer program account.
"for dishonest and fraudulent acts relating to that agreement." - this is all explanations
But I did not do anything dishonest and fraudulent, I was open and tried to discuss it with apple, ask them what wrong or what I can to change, describe them all situation...
But they did not say anything and totally block my account and app!
Also I found that my app have a huge number of reviews last weeks before ban, but I did not minupulate them, they could to investigate this. But I have previous partner for developing apps, and maybe he tricks and do fake reviews for ban me. But it is unfair for me, and apple ever do not try to investigate
I cannot login in Developer Apple or AppStoreConnect.
When I tring to login into Developer Apple then a form with contact form appears, but after sending all information about my app and account - Apple did not respond me for a 17 days already
Also Apple charged all May month from users in my app with subscription, but did not pay to me. There is a big sum about 25.000$. And Apple just took this money and do not want return them to me.
This is very unfair situation, i feel cheated.
Can somebody helps how I can to discuss with Apple for this problem?
Or does anyone have law litigation experience with Apple for receiving money that already paid from my users?
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Hello,
My application allows us to create accounts by our APIs only.
Do we need account deletion for this type of app too?
Please update as early as possible.
Thanks
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Hi. Does anyone have any ideas why my developer account status has been stuck on 'pending' since May 30th when I paid £79 for the developer account?
I have three clients waiting for me to launch their apps and I can't do so unless I have my developer ID....I spoke to customer service and all I keep getting as a response is 'your account is in financial review', yet the money was taken from my account over 27 days ago!
Any help or maybe pointers would be very helpful - I am really struggling to keep my clients happy at this point.
Many Thanks in advance.
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The status of my app has changed to Pending Agreement. So From app store connect and then Agreements, Tax and Banking section, it required to complete Canada Tax Forms. I am not a resident of Canada. But I have an address in Canada. Since I am not a resident of Canada then why is it mandatory for me to fill up the Canada Tax Forms? I think the reason is my legal entity. Because in my legal entity, I set my Canadian address. So how can I overcome this issue? I am a resident of the UK. Please give me any solution. It's very urgent. Because without solving this issue, my app will not live.
Thanks.
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I am running subscription purchase tests on different apps, but I get the message "maximum number of free accounts", why am I showing this message when I use the test sandbox users?
but more important! How I can solve having to use different test sandbox accounts anyway?
Thanks
Danilo
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After updating their iphones to iOS 15, some of my customers doesn't see the calendar events coming from my CalDAV server (sabre/dav) anymore.
The CalDAV account is correctly configured.
Removing and re-creating it doesn't solve the issue.
Same account on iOS 14 device works as expected.
Has anything changed in iOS 15?
Thanks
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Greetings,
We authenticate the player with GameCenter, then after we check for GKLocalPlayer.isAuthenticated == true. Finally we fetch the teamPlayerId but we are seeing "Unavailable Player Identification" returned.
What is the cause of this value being returned? We are required to fetch this property in order to validate the GameCenter authorization via GKLocalPlayer.fetchItems.
Thanks in advance!
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Hi! I have a problem. I recently signed up for an online clothing app account using Sign in with Apple ID. However, I am not able to receive any emails from them. I have forgotten my password, and need to reset it. How can I see emails from them? They are not forwarded to my verified email address (I have checked all folders including Junk).
Thank you very much for your help.
hodn.
