Hi, We are unable to download the sales and finance report using the Apple Reporter tool: https://help.apple.com/itc/contentreporterguide/#/itcbe21ac7db java -jar Reporter.jar p=Reporter.properties Finance.getStatus Output: Reporter is currently unavailable. This started happening at around 3AM on 22nd March 2022. Could you please help us with this?

We have dozens of specific app clips and would like to be able to see the statistics for each one as an individual. The overall analytics are great but we are looking for granular analytics. Am I missing it somewhere?

I experience an app crash in random point at the time when I force to close the app (enter to multi task screen and slide up on the app to force close). I don't see a pattern how to reproduce the crash. Usually, I do a monkey play for a short time and close the app. Then, crash will happen sometimes ( 1 out of 15 to 20 trials ). It may be easy to see the problem in low data bandwidth situation. I have run many release versions of the app to see any hint on the cause of any app feature. I have no luck, app crash can be found in all versions. Some version will popup the dialog box for crash report. Some version will crash silently. However, app log can be found in system setting > privacy > Analytics & Improvements > Analytics Data and they are more or less the same except the thread number. Part of log is attached at the end of question for reference. Based on the track stace, I have no idea where the crash is happened. Please help to provide guideline or direction how to study the problem. Exception Type: EXCCRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXCCORPSENOTIFY Triggered by Thread: 9 Thread 9 name: Thread 9 Crashed: 0 libsystemkernel.dylib 0x000000019bfded88 _pthreadkill + 8 1 libsystempthread.dylib 0x000000019bef71e8 pthreadkill$VARIANT$mp + 136 (pthread.c:1458) 2 libsystemc.dylib 0x000000019be4a644 abort + 100 (abort.c:110) 3 libc++abi.dylib 0x000000019bfb2cc0 abortmessage + 128 (abortmessage.cpp:76) 4 libc++abi.dylib 0x000000019bfa4df8 demanglingterminatehandler() + 272 (cxadefaulthandlers.cpp:60) 5 libobjc.A.dylib 0x000000019bf0be90 objcterminate() + 140 (objc-exception.mm:704) 6 libcabi.dylib 0x000000019bfb214c std::terminate(void (*)()) + 16 (cxahandlers.cpp:59) 7 libc++abi.dylib 0x000000019bfb20e4 std::terminate() + 44 (cxahandlers.cpp:88) 8 libdispatch.dylib 0x000000019beaf538 dispatchclientcallout + 36 (object.m:498) 9 libdispatch.dylib 0x000000019be57b54 dispatchqueueoverrideinvoke + 684 (inlineinternal.h:2484) 10 libdispatch.dylib 0x000000019be64438 dispatchrootqueuedrain + 376 (inlineinternal.h:2525) 11 libdispatch.dylib 0x000000019be64bf8 dispatchworkerthread2 + 124 (queue.c:6628) 12 libsystempthread.dylib 0x000000019bf00b38 pthreadwqthread + 212 (pthread.c:2364) 13 libsystempthread.dylib 0x000000019bf03740 startwqthread + 8 Thread 9 crashed with ARM Thread State (64-bit): x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000 x4: 0x000000019bfb5efc x5: 0x000000016c2de9c0 x6: 0x0000000000000074 x7: 0x000000016c2de968 x8: 0x000000016c2df000 x9: 0x7db45dbdbb09246f x10: 0x000000019bef7160 x11: 0x0000000000000023 x12: 0x00000002808c8a98 x13: 0x0000000000000001 x14: 0x0000000000000010 x15: 0x0000000000000056 x16: 0x0000000000000148 x17: 0x0000000000000000 x18: 0x0000000000000000 x19: 0x0000000000000006 x20: 0x0000000000004303 x21: 0x000000016c2de9c0 x22: 0x000000016c2df0e0 x23: 0x0000000000000114 x24: 0x000000016c2df0e0 x25: 0x00000001e5ff5a40 x26: 0x00000000000005ff x27: 0x00000001e8fda4c0 x28: 0x0000000002ffffff fp: 0x000000016c2de920 lr: 0x000000019bef71e8 sp: 0x000000016c2de900 pc: 0x000000019bfded88 cpsr: 0x40000000 esr: 0x56000080 Address size fault

I find in our dashboard of download by app referrer. It has 2 sources: Tiktok and TikTok -Global Video Community what is the difference?

I find in our dashboard of download by app referrer. It has 2 sources: Tiktok and TikTok -Global Video Community what is the difference?

Hello, I would like to know if it is possible to see a graph of the average app rating per month. Thanks

Hi, Is it is possible to know the price charged for an order, either through an API or some kind of report? Peter

Hi, I have some campaign running in Search Ads for my iOS apps but I do not see these campaign in the App Analytincs->Sources->Campaigns. What Am I doing wrong ? Shall I create a campaign link but then how to use a campaign link in Search Ads ? Shall I integrate the iAds framework (but the what shall I do with it ? Thanks

We are actually analyzing the number of updates in the app store. What we see is, that the number of updates before 2020 seem to be quite normal. Starting 2020, the updates per app version increase significantly and cannot be explained with e.g. downloads or re-downloads. Could it be that a change has been made to the calculation method? We don’t get any information concerning this point from Apple. So maybe other app owner or developer are seeing the same behaviour or have any explanations for this.

We would like to get data from Apple Apps Store Analytics to big query. Please could you give us a guide in how to accomplish this?

Everytime I erase and set my phone to factory reset I always see the same errors. {"timestamp":"2021-05-15 16:05:02.00 -0400","bug_type":"313","os_version":"iPhone OS 14.5.1 (18E212)","incident_id":"0BB5267C-1AA6-4C0B-B048-C201D896D9C5"} {"locale":"en_US","agent":"parsecd\/1.0 (iPhone12,8; iPhone OS 14.5.1 18E212) DuetExpert\/1","user_guid_string":"344C4C73-9029-4D5D-BF54-BAD2AF5E1FA2","country_code":"US","session_start":1621109102,"previous_session_end_reason":"no_previous_session"} what is duet expert?

Is there an API for App Store Analytics, and if so where is its documentation?Thanks

Apologies if this question has an obvious answer, but dozens of Google searches haven't brought me any closer to the answer… We have an iOS app that uses In-App Purchase to allow users to sign up for a monthly subscription. In App Store Connect I can see the total number of subscription transactions being processed each month, but I can't see how many subscribers we're adding / retaining. Ideally, we'd like to be able to see: Total number of active subscribers at the end of the month Number of new subscribers this month Number of cancellations this month Total number of units our app is installed on (subscribed or not) Any ideas on where to find this info?

Apologies if this question has an obvious answer, but dozens of Google and Stack Overflow searches haven't brought me any closer to the answer :disappointed:We have an iOS app that uses In-App Purchase to allow users to sign up for a subscription. This subscription automatically bills monthly. In iTunes Connect I can see the total number of subscription transactions being processed each month, but I can't see how many subscribers we're adding / retaining.Ideally, we'd like to be able to see:- Total number of active subscribers - Number of new subscribers in this period- Number of cancellations in this periodAny ideas on how to find this info - either from iTunes Connect or a third-party solution (actually I also use App Annie).Regards

Hi there, just wondering if I used the campaigngenerator to generate a campaign link, used more than 5 different AppleID devices to visit this link and new installed the app thru it. When can I get the tracking data back?! I've been waiting for one week still got nothing, wondering is there somewhere I need to do but missed?!My campaign link: https://itunes.apple.com/app/apple-store/id863844475?pt=352121&ct=test&mt=8Would someone shed some light?Any help will be greatly appreciated.Thanks a lot

I want to look at cohort retention analysis for my app, but when I open the Retention screen it keeps loading forever. Also, from what I've noticed the filter date goes back into the past, anywhere from 3 months to a whole year.

I have added the meta for the Apple smart banner (https://developer.apple.com/documentation/webkit/promoting_apps_with_smart_app_banners) in my website and I received feedback from some people that they see it, but others that do not see it, or they see the banner if they have the app installed, but don't see it if they uninstall the app. Is there a way to track when the smart banner was presented?

One of my app started to fail in production, I have the crash report but I can't find anything useful. From my understanding, it's pointing to KochavaTrackerPlugin::configure method, but this was working before, and this code is very simple and unlikely to be the [only] source. My other suspicion is this is maybe related to Sentry, and this answer sort of goes in this direction. This is the crash report: Crash Report

Hi, Is there any way to get some stats about the usage of a (standalone) watchOS app in the appstore connect console like active devices, downloads or crashs? Apple Watch as a device or WatchOS stats are missing. It would be nice if I could get some stats for the monthly reports. Thanks in advance, Ben