can't renew Apple Developer Enterprise Program

We have been trying to renew Apple Developer Enterprise Program,Apple gives a hint "Thank you for your request to renew your membership in the Apple Developer Enterprise Program"This state has been half a month, our Apple Developer Enterprise Program will Expire in 5 days.After expiration, it will seriously affect our company's business.

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You should contact Apple support. Contact Us button is at the bottom right of this page

  • I have contacted them, but they said they could not deal with it and had to wait for the results from the audit team. The audit team doesn't have a phone number

  • Have you renewed your membership? I encountered same problem .

  • Did your membership finally renewed?

We have the same problem! We are waiting two weeks for enrolment review. We have applications which will stop working in few days. It looks like the review team has a vacation.

  • Can you renewed your membership?

  • Did your membership finally renewed?

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same problem.How to do?

  • Did your membership finally renewed?

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same problem any Solution?

  • Did your membership finally renewed? 

  • Hello, you can leave your phone number, I will call you during working hours, thank you

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Same issue and Apple is not responding or providing an ETA even after multiple follow up's via Support..

Same here. Does anyone finally renewed?

Same trouble here. We have three separate and still actively used iOS enterprise apps and have had an Enterprise membership for ten years or more, never had a problem renewing. This time they refused renewal because they said we did not meet the requirements, specifically that we don't have more than 100 employees. That's nonsense. In the ten years of our membership, we haven't gone below probably 250 employees, and now we are at 300 or so. I don't know how they verify that, but it's not right. I called support and two people told me firmly that it is "not appealable." I spoke later on to someone else who seemed to understand my problem and wanted to be helpful. So after that conversation and after sending the documentation to support our claim of > 100 employees, our status went from Refused to "We'll review and let you know..." I guess that's a step in the right direction, but that's all I have seen for three weeks or so.

  • Hi.

    I am also having the same problem. Apple is making it difficult for app developers.

    May I ask what documents I need to provide to confirm there are more than 100 employees? Can you send me samples? thank you !

  • Our HR department created a document with an accurate company head count, on company letterhead, specifically labelled that's it's from HR. Having done that, I still haven't been able to renew. Our membership expires at the end of July.

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I'm in the same boat with you ,Our membership expires tomorrow,

How long can payment be made after approval?

After 4 days from membership expiration, the apps can still be launched with no error. I have consulted with a staff of customer service. He told me that they cannot access the information from review team, and I just have to wait for the results. I was told that the already installed apps can still be used in 90 days, provided that the apple distribution certificate is still valid. However, I am not able to create new app id, nor generate new provisioning profiles. The renewal submission is about 4 weeks ago, and I am still waiting for the review result.

  • Really? That would be great if it were true,Review of renewal is too slow!

  • I don't understand what Apple is doing by not allowing app developers to renew their accounts? My account has only 10 days left to expire, but so far it has not been renewed. Apple doesn't want to let app developers work anymore?

  • Just checked the account, the expiration date has been updated, to 14 days after original expiration date. So, the "Certificates, IDs & Profiles" page is opened to use again.

My account was successfully renewed today

  • How long did the audit take? Have you encountered any problems with the above comments? Need your help!

  • My email:15203416945 @163.com

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This is Apple Developer Program support, if you need help, please leave your phone number and email, I will try to help you, thank you for your support to Apple Developer Program, wish you a good day.

  • +65 95663654

  • zz0090@mail.inforce.com.tw thanks!

  • I really need your help! please contact me soon . our review has been rejected and now i don't know how to do next. phone : +86 15006135196

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