Hi everyone,
I’m reaching out here as my last resort because my experience with Apple’s App Review has become genuinely unbearable, and it's severely damaging my business plans.
For over three weeks, I've been going back and forth with the App Review team on the same two issues:
Sign in with Apple: They repeatedly claim my app requires users to re-enter their email/name after using Sign in with Apple, which is absolutely not true. I have provided clear video proof and screenshots at least five times demonstrating the correct behavior.
In-App Purchases: Reviewers initially couldn't find the in-app purchases, so I provided multiple detailed explanations. They eventually found them and pointed out some issues, which I immediately fixed. Despite that, they later reverted, once again stating they cannot find the exact same purchases they previously reviewed.
Throughout this process, I've received nothing but generic, automated responses, continuously ignoring the detailed explanations, screenshots, and videos I've provided. I've repeatedly requested a direct phone call to clarify these issues quickly, and every call request was denied or ignored.
This ongoing situation is now completely destroying my marketing timeline. I have printed flyers with a QR code scheduled to be distributed by a fixed date. Due to these repeated delays and generic responses from the App Review team, my entire marketing strategy for the past six months is about to collapse.
I have never experienced worse customer support and communication than this. The App Review team seems entirely disconnected from the reality of my situation, repeatedly sending me generic responses without acknowledging the provided proof or explanations.
Can someone from Apple please urgently help me connect with a real reviewer or support person to resolve this immediately? Any advice or escalation would be hugely appreciated.
Thanks for your attention.
Best regards, Hedi Feki
Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.