Hello community, I recently tested a subscription purchase in my app using a non-sandbox Apple account, and I received the subscription confirmation screen (screenshot attached). However, I’m not sure where I can verify or manage the subscription details for this specific account. Here are a few points about my situation: 1. The account used for testing is not a sandbox account. 2. The subscription confirmation message displayed correctly in the app. 3. I want to confirm whether the subscription was successfully created or recorded in the App Store. My questions: • How can I check the subscription status for this account? • Is there a specific section in App Store Connect or another platform where I can verify the subscription details for a non-sandbox account used in testing? • Is it normal to test subscriptions like this, or should I strictly use sandbox accounts for testing? I appreciate any guidance or resources to help me resolve this. Thank you! 😊

Hello, I’m experiencing an issue with my app's subscriptions on App Store Connect and in the live app: My subscriptions have been stuck in "Waiting for Review" status for several days. In the live app, users are unable to view subscriptions, and the following error is displayed: Error 23: There is an issue with your configuration. Check the underlying error for more details. Steps I’ve Taken: Verified that the Paid Apps Agreement is active. Checked that the app metadata includes functional links for Privacy Policy and Terms of Use. Tested subscriptions in the sandbox environment, and they work perfectly there. Reached out to Apple Support but have not received a resolution yet. Additional Notes: The app was recently approved and is live on the App Store. The subscriptions were correctly configured in App Store Connect. Has anyone else faced a similar issue? If so, how did you resolve it? Any help or guidance would be greatly appreciated! Thank you.

Hi All/Apple Team, We have been applying for our app approval at apple App Store connect since last 3 weeks. Initially there were issues which we eradicated but lately (since last 1 week) Apple reviewer is rejecting our app due to in-app purchase. We requested them to approve the In-App subscription first and then test the app but reviewer is not doing that. We requested them to follow the procedure given in the app and explain to us the issues but when we get the error as attachment, no specific explanation is given along with it. Classic case being: We got the attached snapshot under error category but nowhere in the notes there were explanation that why is the error, when even the snapshot shows the purchase is successful. We requested call with the App Reviewer to understand their pain point but apart from 1 call we don't receive call from them so we can understand what's wring during testing. We are just given a generic note and asked to fix something when there is not error at all and the app works perfectly fine in test flight. No recourse to discussion with Reviewer or nothing. Is there any way, we can escalate this issue higher up in Apple or we have to keep on submitting the app and keep on getting rejections, as we don't know what's the issue, so how can we correct it. Can someone please explain what's wrong with the attached snapshot and why it is considered a failure in apple review? One tester in apple is able to test the same functionality successfully, other reviewer says we are not able to purchase anything, how can it be possible given that nothing we have changed in the app. We need help or someone in apple to talk to us.

I'm having some trouble with in-app purchases on Apple Store Connect, and I'm hoping someone here has dealt with a similar issue. Initially, I was able to add the purchases using the "Select In-App Purchases" button. However, after my app was refused, the in-app purchases were also rejected, and now I'm stuck in a frustrating loop: Developer Action Needed -> Waiting for Review -> Rejected. I’ve tried submitting the in-app purchases for review at the same time as the app, but that also ended in rejection. The reviewers can’t locate the in-app purchases, even though I list them in the comment box. I suspect this is because I can’t re-add them using the "Select In-App Purchases" button anymore. The instructions on "add the in-app purchases in the binary" are vague and non-specific. To make matters worse, the reviewers are commenting on issues from an older build, like a placeholder I left in the settings window. That placeholder has been removed in the latest build, but their feedback doesn’t reflect that. Has anyone encountered this loop or know how to get out of it? Any advice would be much appreciated!

Dear Reviewers/Apple Team/Community, We have trying to submit our app continuously for review and being rejected continuously by Apple. Our app works perfectly fine in TestFlight using the same ID apple is using. We have also provided recorded video of the testing in TestFlight to Apple reviewer. However, despite our requests below things are not done: Before testing the in-app purchase subscription are not being approved, despite us requesting the same every time during submissions. At times we are getting snapshots under error category, where everything is correct even from Apple testing. We have no other way but to explain, give snapshots, give videos to Apple to help them understand how to test the app. We have requested the reviewers multiple times for a call, but we got a call only 1 time. We are not sure what is the way we can get to talk with the reviewer and understand from them the issue they are facing. Can anyone please help us out? Below is one example, it was given it us under error category, where even with apple standard, the purchase is successful. Can someone help us out plz.

Hi All, I have setup RevenueCat integration with Apple for in-App purchase, signed all Business Agreements. x-checked all the keys and deleted and created subscription 100 times along with products in RevenueCat but only null is returned to my app by RevenueCat. I read and discussed with RevenueCat, as per them Apple returns null to them and they revert back null to users. Can someone please help me, I am struggling and out of wits. Don't know what to do. Any help, will be highly appreciated.

I'm on an Intel-based Mac running macOS Sonoma 14.7.1 (23H222) and Xcode Version 16.1 (16B40). I've created a local StoreKit Configuration File that does not synchronise with App Store Connect and selected it in the Scheme. I have some products that are consumable in-app purchase and it loads fine as expected when I run the app and I am able to make transactions. It also show up in the Transaction Manager. After a little while, working on the app, re-running it several times, it stops working. The products do not load the metadata from the StoreKit configuration file. I also get this error in the console: Error enumerating unfinished transactions for first transaction listener: Error Domain=NSURLErrorDomain Code=-1003 "A server with the specified hostname could not be found." UserInfo={AMSStatusCode=0, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <DF5E86B0-0E4A-4982-AF42-FC58FA858C01>.<1>, NSErrorFailingURLKey=http://localhost:51027/inApps/history?guid=F01898465023&reason=initial, _kCFStreamErrorDomainKey=10, _NSURLErrorRelatedURLSessionTaskErrorKey=( "LocalDataTask <DF5E86B0-0E4A-4982-AF42-FC58FA858C01>.<1>" ), NSLocalizedDescription=A server with the specified hostname could not be found., NSErrorFailingURLStringKey=http://localhost:51027/inApps/history?guid=F01898465023&reason=initial, NSUnderlyingError=0x60000038c150 {Error Domain=kCFErrorDomainCFNetwork Code=-1003 "(null)" UserInfo={_kCFStreamErrorDomainKey=10, _kCFStreamErrorCodeKey=-72000, _NSURLErrorNWPathKey_desc=satisfied (Path is satisfied), interface: lo0, _NSURLErrorNWResolutionReportKey_desc=Resolved 0 endpoints in 0ms using unknown from query}}, _kCFStreamErrorCodeKey=-72000} Restarting the computer resolves the issue but I don't want to restart the computer every single time when it happens and it happens quite soon after a short while. How can I make sure that it doesn't happen or if it does happen then fix the issue without restarting the computer? Relaunching Xcode doesn't help and neither does deleting Project Build Data and Indexes.

Why did I receive a CONSUMPTION_REQUEST for the same transaction_id the day after I already received a REFUND for it? I received a CONSUMPTION_REQUEST, but due to a program error, I failed to submit the customer information. Later, I was notified with a REFUND, indicating that the transaction had been refunded. However, the next day, I received another CONSUMPTION_REQUEST notification for the same transaction_id.

I have a question with isEligibleForIntroOffer(for: groupId) that in which case that isEligibleForIntroOfferForGroupId changes from false to true. I found that a few user of our app isEligibleForIntroOffer changes. they used to buy a renewing-subscription with 3-day free trial. but 3 days later. i got from logs their isEligibleForIntroOffer becomes true. We rely on this field to determine whether to display products with free trials. there is only one product with free trial introductory offer.

I encounter a problem that duplicate charges for a single purchase. iI received two transactions with the same appAccountToken but different original transactionId.(a non-renewing subscription product). One of them is from Transaction.updates. The user of our app has already given us feedback twice. the phone runs iOS 18.0.1.

I have some questions regarding the specifications of the receipt information that can be obtained from https://developer.apple.com/documentation/appstoreserverapi/get_transaction_info. When a subscription is newly purchased, it is expected that the purchaseDate should reflect the time of purchase and should not be later than this time, such as an hour after the purchase. Is this understanding correct? We observed a phenomenon where, when a user purchased a new subscription between 17:30 and 20:00 JST on November 3, 2024, the purchaseDate in the received receipt was delayed by one hour compared to the actual purchase time. Is this a specification or an issue? When validating the receipt for a newly purchased subscription, if the purchaseDate reflects a time later than when the purchase was made, should I regard the user as having subscription rights at the time of validation?

How can I check the orders from my app's users? Sometimes users may encounter issues with their payments, so I need to verify the transactions when there are problems reported by my app's users.

I got this error if I buy my IAP on the simulator with a sandbox account. Any solutions? On android it's working very well. &lt;SKPaymentQueue: 0x6000018b8430&gt;: Payment completed with error: Error Domain=ASDErrorDomain Code=530 "(nu11)" UserInfo={NSUnderlyingError=0x600001512970 (Error Domain=AMSErrorDomain Code=100 "Authentication Failed The authentication failed." UserInfo={NSMultipleUnderlyingErrorsKey=( "Error Domain=AMSErrorDomain Code=2 \"Password reuse not available for account The account state does not support password reuse.\" UserInfo={NSDebugDescription=Password reuse not available for account The account state does not support password reuse., AMSDescription=Password reuse not available for account, AMSFailureReason=The account state does not support password reuse.}", "Error Domain=AMSErrorDomain Code=0 \"Authentication Failed Encountered an unrecognized authentication failure.\" UserInfo={NSDebugDescription=Authentication Failed Encountered an unrecognized authentication failure,, AMSDescription=Authentication Failed, AMSFailureReason=Encountered an unrecognized authentication failure,}" ), AMSDescription=Authentication Failed, NSDebugDescription=Authentication Failed The authentication failed., AMSFailureReason=The authentication failed,}}, storefront-country-code=USA, client-environment-type=Sandbox)

I'm currently in the process of submitting a new app with a single non-consumable In-App Purchase. After creating the IAP in AppStore Connect, I created a synced StoreKit config in Xcode which correctly loaded the purchase. After making sure that the transaction works as expected within the app, I submitted the app in AppStore connect, including the In-App Purchase. Since then, the In-App Purchase can not be found in the StoreKit configuration and isn't displayed in the app, which lead to the submission being rejected. As requested by the review team, I have resubmitted the In-App Purchase, so it's currently "Waiting for Review" but still not showing up in the StoreKit configuration in Xcode. I'm not quite sure what I'm doing wrong here. I have other apps live in the AppStore with IAPs and no outstanding agreements to sign.

Hi, I am testing payment on simulator. It worked previously but stopped. I am getting an error: <SKPaymentQueue: 0x600000031200>: Payment completed with error: Error Domain=ASDErrorDomain Code=530 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSUnderlyingError=0x600000c61fe0 {Error Domain=AMSErrorDomain Code=100 "Authentication Failed The authentication failed." UserInfo={NSMultipleUnderlyingErrorsKey=( "Error Domain=AMSErrorDomain Code=2 "Password reuse not available for account The account state does not support password reuse." UserInfo={NSDebugDescription=Password reuse not available for account The account state does not support password reuse., AMSDescription=Password reuse not available for account, AMSFailureReason=The account state does not support password reuse.}", "Error Domain=AMSErrorDomain Code=0 "Authentication Failed Encountered an unrecognized authentication failure." UserInfo={NSDebugDescription=Authentication Failed Encountered an unrecognized authentication failure., AMSDescription=Authentication Failed, AMSFailureReason=Encountered an unrecognized authentication failure.}" ), AMSDescription=Authentication Failed, NSDebugDescription=Authentication Failed The authentication failed., AMSFailureReason=The authentication failed.}}}

Hi! I'm currently developing an app to support artists. This should include a shop where artists can buy digital resources to use in their projects. Now the issue is how I handle this. I know there are consumable and non-consumable IAPs and there is a limit of 10.000 IAPs per app. Because my shop will have more than 10.000 items eventually, I try to use a different approach: For every price I want to have, I create a generic consumable IAP with the price I want. Then I assign this IAP to the product. To keep transactions safe, users need to sign-up before making a purchase. When a user intends to purchase the item, I create a transaction with the item a user wants to purchase along with the user in my database and return a unique uuid. Then I attach this uuid with the transaction appAccountToken. Then I listen to App Store Server Notifications and unlock the item for the user based on appAccountToken. I already read about this extensively and other people seemed to be able to use it after explaining everything to Apple. I tried to submit the first version of the app and it was rejected with reason: Guideline 2.3.2 - Performance - Accurate Metadata We noticed that the display names and descriptions for your promoted in-app purchase products are the same, which makes it hard for users to identify what they are purchasing from the App Store. Next Steps To resolve this issue, please revise the display names or descriptions for your promoted in-app purchase products to ensure each individual metadata item is unique. Please note that display names for promoted in-app purchases can be up to 30 characters long, while descriptions can be up to 45 characters long. If you have no future plans on promoting this in-app purchase product, you can delete the associated promotional image in App Store Connect. All my consumable IAPs are named the same because it is generic and I don't really see how I would change this. What kind of information do I need to supply to Apple to approve it? Any insights or tips are highly appreciated.

Hello, I am currently encountering an issue while using the server-side API for in-app purchase integration. Suppose a user has already purchased a product, and the App Store returns a transactionId of 1. After some time, the user repeats the purchase for some reason, and the App Store returns a transactionId of 2. However, when I use the Get Transaction History interface to query the transaction information for transactionId 2, I see that the data returned by the App Store does not include the transaction data for transactionId 2; it only contains the transaction data for transactionId 1. In this situation, my guess is that when the user makes a repeat purchase, the App Store recognizes that the user has already purchased the item and has not executed a refund. Therefore, the App Store generates a new transactionId for this request (the user's purchase) and associates it with the previous purchase's transaction data. This is my inference. If this user has made 5 repeat purchases, when the user successfully requests a refund, if I query the transaction information through the Get Transaction History interface, will the revocationDate for all 5 transactions in the App Store's official database be modified to the same date? Additionally, after the user successfully refunds and makes another purchase, will the new transactionId still be associated with the previous transaction data?

I uploaded my app over 1 month ago, but my 5 IAP' have not been approved. The app was approved over a month ago now.

Hi everyone, I was just wondering if anyone could point me in the right direction on how to properly handle inquiries about refunding in-app purchases. I've seen multiple posts saying to direct them to Apple's support, but is there no other direct way of handling this? Also, does Apple not provide an API to interface with so you can issue refunds on behalf of the customer? Thanks.

Hi, We do not see In-App Renewable Subscription option. See screen copy (sorry screen is in French, nobody's perfect). We have already : signed the Paid App contract managed from Admin Accounf generate an In-App Key (User > Integration > In-App) Still, no option. Thanks for your help. Yves