Frequently Asked Questions
When should I file a bug report?
File a bug report if you continue to experience an issue with Apple software or services. For help with issues related to your developer account such as changing your name, changing your address, or inviting people to your development team, contact Apple Developer Support.
How do I reopen a closed report?
If you see the issue after your report is closed, update your report and we will review it.
I receive an error when uploading a file to my report. What should I do?
Some files include a bundle of applications or files. If you receive an error message (such as NSPOSIXError Domain) while trying to upload a file, try compressing the file and uploading it again. If you continue to experience issues, let us know in your bug report and we will contact you with an alternative way to send the file.
Where do I send feedback about Apple Bug Reporter?
Bugs or enhancement requests related to Apple Bug Reporter itself can be submitted within Apple Bug Reporter.
As a Windows user, what configuration information should I submit with my report?
Upload a text file containing the Windows system, Apple software version, and build numbers.
Can I request technical support for a bug report?
Yes, if you are an Apple Developer Program member. To request code-level support, submit a Technical Support Incident (TSI) after you have filed the bug report. Your incident will be assigned to a developer technical support engineer who can provide a workaround if one is available.
For up-and-running support, contact AppleCare at 1-800-MY-APPLE.