Apple Search Ads

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Help potential customers discover your app on the App Store with Apple Search Ads.

Posts under Apple Search Ads tag

160 Posts

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Auth with app specific password to access SearchAds API
Hi I'm building native app for SearchAds. Is it possible to use app specific password with SearchAds API or get a token using app specific password? I know its possible using JWT: https://developer.apple.com/documentation/apple_search_ads/implementing_oauth_for_the_apple_search_ads_api But using that in the app is not very user friendly even if the app will generate public and private keys.
1
3
791
Nov ’24
ASA Basic Hasn't Worked Since Update
I finally got ASA Basic to spend a little. After months of nothing. Maybe my max was too low but it was always higher than the average I am seeing. Then when the update occurred that announced the addition of other countries, I selected all those. I noticed they were all flagged with an error and I also didn't get any new installs. So I deselected all those such that the error flags were gone. But days have gone by and not one new install attributed to Basic. Any ideas?
0
0
656
Nov ’24
500 error for POST https://app.searchads.apple.com/cm/api/v4/bulk/upload (Search Ads Advanced)
It’s currently impossible to bulk upload an Apple Search Ads structure in the UI of Search Ads Advanced account. I used the provided XLSX template for bulk structure creation, but each time I attempt to upload the file, I encounter the following error: "Due to one or more issues, fileName.xlsx couldn't be uploaded." As I see, there is a 500 error for the V4 API call in the console. I
1
1
733
Oct ’24
Apple Search Ads Reports API - Invalid Request JSON
I'm trying to call https://api.searchads.apple.com/api/v5/reports/campaigns but getting the following response: {"data":null,"pagination":null,"error":{"errors":[{"messageCode":"INVALID_JSON_REQUEST","message":"This is an invalid json. The request can not be parsed","field":"Line#:1 Column#:13"}]}} I've used all suggested options for request parameters from documentation, e.g. { "startTime": "2024-04-08", "endTime": "2024-04-09", "selector": { "orderBy": [ { "field": "countryOrRegion", "sortOrder": "ASCENDING" } ], "conditions": [ { "field": "countriesOrRegions", "operator": "CONTAINS_ANY", "values": [ "US", "GB" ] }, { "field": "countryOrRegion", "operator": "IN", "values": [ "US" ] } ], "pagination": { "offset": 0, "limit": 1000 } }, "groupBy": [ "countryOrRegion" ], "timeZone": "UTC", "returnRecordsWithNoMetrics": true, "returnRowTotals": true, "returnGrandTotals": true } What's the proper way to call this API?
1
0
934
Oct ’24
This campaign is no longer eligible to run in one or more countries or regions.
Hello, I used to have running campaigns in mostly all regions, but recently I got this message on some of the countries that were previously added and have recently become ineligible. It shows a yellow triangle with an exclamation mark next to them saying "This campaign is no longer eligible to run in one or more countries or regions.". However I think my app respects and complies with all Policies, so I don't think I am in Violation with them. Do you know how to apply/request a manual review on advertising in these countries. P.S I was in contact with Apple Support but they only responded by giving directions to the Policy and Guidelines sections, which is not a helpful response in any ways.
3
1
3.5k
Aug ’24
Custom Product Page ineligible for ASA
Hi, We used to have custom product pages (CPP) for our ads in Apple Search Ads (ASA). However, now most of them are ineligible. When I asked support, they referred me to a page with localization requirements. I added all the possible localizations that we normally use and uploaded translated screens for most of them. For some, we didn’t have translations, so I used English. Yet, they still remain ineligible. Can someone help me fix this? It’s been over a month since I started facing this issue and have been trying to resolve it with support, but they don’t tell me what’s wrong—they just send links to their FAQ or other documentation. Thanks!
0
0
702
Aug ’24
Unable to create Apple Search Ads account
Pretty much the title. I fill in the "Create Account" form, then agree to the terms and just get an error: Server encountered an error processing your request The error also has a "Reason Code", but theres nothing that explains what this is or how I could possibly understand what it means. Reason Code: 3d189f22-abef-44ca-9ee7-ebba63369182_1723100909330.C810026 Ironically when I try to contact support, it requires me to login, directing me back to the very same "Create Account" form I get the error on. So I'm posting here as a last hope.
0
0
860
Aug ’24
Search Ads (Basic) campaign stopped at previous budget even if it was raised during the month.
I raised the monthly budget for this app from $1300 to $2000 during July, but the campaign stopped once it reached $1303.84 around July 21st. I understand that lowering the budget should only apply in the following month, so why did the campaign stop even though there was roughly $700 left for the month? The issue is that the system spent the initial budget within three weeks as if it was using the new budget, so I don't have ads showing for the remainder of the month. The CPI is set at $5.60 per recommendation, and the average CPI is $1.28, so I don't think the issue is that the bid is not high enough.
1
0
971
Jul ’24
Apple Search Ads language glitch and odd replies
I have Apple Advanced campaign and an Apple Basic campaign. But the Basic seems glitched. It's not spending, is not suggesting any increase in spend but it also says it can't run in Brazil due to lack of localization. I am currently not running it in Brazil anyway but the error is odd. As all my screen shots are universal. They contain icons rather than text. Everything looks correct on Connect. I email support and at first they just repeat the problem statement. As if I didn't read it the first time. So I try to explain I've already read the error and checked for issues. Finding none, I contacted support. They still claim "localized app screenshots have not been added for Portuguese (Brazil) while the app metadata has been localized in Portuguese (Brazil)." Seemingly dismissing that I stated I see all this stuff for Brazil in App Store Connect. Everything is in place. No indication more is needed. I got 21 languages and this one is being treated different despite all of them implemented the same way. Again they just reply with "Thank you for your Apple Search Ads inquiry. To run ads in Brazil, please ensure that you have also added localized app screenshots for Portuguese (Brazil). Once added, your campaign should be able to run in Brazil, as long as your assets are approved." It's like they aren't even reading the replies? Is this an LLM or can they only send canned responses? They seem to be saying that all the language support works the same except for Brazil which requires you to post the screen shots again despite the screenshots already being there and despite the fact there is no indication to do so. Why are the replies so generic, not signed by anyone, take 24 hours to receive, and seemingly non responsive to my explanations of the problem? My first email to them was on the 6th and I'm still trying to convey to them the images are in the store and approved.
3
0
1.5k
Jul ’24
Evaluating Apple Search Ads for Game Monetization: User Experiences and Cost-Effectiveness
This inquiry seeks insights from individuals with experience running Apple Search Ads campaigns for games on the App Store. The primary focus is on understanding the effectiveness of this platform for game monetization. Specifically, valuable contributions would include: Performance: Sharing experiences with Apple Search Ads, both positive and negative. Cost-Effectiveness: Insights into the cost per install (CPI) and return on investment (ROI) achieved through Apple Search Ads campaigns. Conversion Rates: Data on the percentage of users who clicked on the ad and ultimately bought, downloaded or made in-app purchases within the game. By sharing this information, we can collectively gain a clearer understanding of the potential of Apple Search Ads as a monetization strategy for mobile games.
0
0
1.1k
Jun ’24
Use Apple Search Ads as a private individual from Sweden
I'm trying to understand if I, as a Swedish private individual developer without a company, can use the Apple Search Ads in App Store to promote my apps. The problem is that it's not clear if the prices for advertising on App Store is including Skatteverkets "moms", or if it's without it and I need to report it to Skatteverket on my own? I don't have a momsregistreringsnummer (VAT registration number) since I'm a private person.
0
0
915
Jun ’24
This account has been placed on hold because your tax information is invalid or pending verification
Hello Our ASA account is on hold pending tax verification, does anybody know how long this usually takes? We're an Indian entity and have submitted GST details. I contacted Apple and the response was "We regularly validate tax information but can't give you any timeline or details of the process". Wondering if anybody else had this problem and how long it took to get resolved Thanks
2
1
1.2k
May ’24
App Specific Password
I am using an ASO tool. After linking my Search Ads account campaign with my App Store Connect account, it gets my email and app specific password then makes API call to search ads. I couldn't find any documentation regarding this flow. Can someone lead me to the correct path where I can implement a similar flow? Thank you all
Replies
0
Boosts
2
Views
863
Activity
Nov ’24
Auth with app specific password to access SearchAds API
Hi I'm building native app for SearchAds. Is it possible to use app specific password with SearchAds API or get a token using app specific password? I know its possible using JWT: https://developer.apple.com/documentation/apple_search_ads/implementing_oauth_for_the_apple_search_ads_api But using that in the app is not very user friendly even if the app will generate public and private keys.
Replies
1
Boosts
3
Views
791
Activity
Nov ’24
ASA Basic Hasn't Worked Since Update
I finally got ASA Basic to spend a little. After months of nothing. Maybe my max was too low but it was always higher than the average I am seeing. Then when the update occurred that announced the addition of other countries, I selected all those. I noticed they were all flagged with an error and I also didn't get any new installs. So I deselected all those such that the error flags were gone. But days have gone by and not one new install attributed to Basic. Any ideas?
Replies
0
Boosts
0
Views
656
Activity
Nov ’24
Is Apple Search Ads available for visionOS?
I'm trying to buy ASA for my vision pro only app, but when I enter my app, it says cannot find my app. When I click on "Can't find your app?", it brings me to a page that says "To set up an Apple Search Ads account, you must have an app for iPhone or iPad currently on the App Store". So wondering is ASA available for visionOS?
Replies
0
Boosts
3
Views
718
Activity
Nov ’24
500 error for POST https://app.searchads.apple.com/cm/api/v4/bulk/upload (Search Ads Advanced)
It’s currently impossible to bulk upload an Apple Search Ads structure in the UI of Search Ads Advanced account. I used the provided XLSX template for bulk structure creation, but each time I attempt to upload the file, I encounter the following error: "Due to one or more issues, fileName.xlsx couldn't be uploaded." As I see, there is a 500 error for the V4 API call in the console. I
Replies
1
Boosts
1
Views
733
Activity
Oct ’24
Impression Share Report: how to delete or update?
Hi there, I plan to use the Impression Share Report on a daily base. Can I face a kind of threshold issue if I create hundreds of reports per year for orgId? Is there a way to delete a created report after the reporting data were retrieved? Or maybe to change the requested date range and re-run it? Thanks & regards, Evgeniy
Replies
1
Boosts
0
Views
642
Activity
Oct ’24
Apple Search Ads Reports API - Invalid Request JSON
I'm trying to call https://api.searchads.apple.com/api/v5/reports/campaigns but getting the following response: {"data":null,"pagination":null,"error":{"errors":[{"messageCode":"INVALID_JSON_REQUEST","message":"This is an invalid json. The request can not be parsed","field":"Line#:1 Column#:13"}]}} I've used all suggested options for request parameters from documentation, e.g. { "startTime": "2024-04-08", "endTime": "2024-04-09", "selector": { "orderBy": [ { "field": "countryOrRegion", "sortOrder": "ASCENDING" } ], "conditions": [ { "field": "countriesOrRegions", "operator": "CONTAINS_ANY", "values": [ "US", "GB" ] }, { "field": "countryOrRegion", "operator": "IN", "values": [ "US" ] } ], "pagination": { "offset": 0, "limit": 1000 } }, "groupBy": [ "countryOrRegion" ], "timeZone": "UTC", "returnRecordsWithNoMetrics": true, "returnRowTotals": true, "returnGrandTotals": true } What's the proper way to call this API?
Replies
1
Boosts
0
Views
934
Activity
Oct ’24
This campaign is no longer eligible to run in one or more countries or regions.
Hello, I used to have running campaigns in mostly all regions, but recently I got this message on some of the countries that were previously added and have recently become ineligible. It shows a yellow triangle with an exclamation mark next to them saying "This campaign is no longer eligible to run in one or more countries or regions.". However I think my app respects and complies with all Policies, so I don't think I am in Violation with them. Do you know how to apply/request a manual review on advertising in these countries. P.S I was in contact with Apple Support but they only responded by giving directions to the Policy and Guidelines sections, which is not a helpful response in any ways.
Replies
3
Boosts
1
Views
3.5k
Activity
Aug ’24
Custom Product Page ineligible for ASA
Hi, We used to have custom product pages (CPP) for our ads in Apple Search Ads (ASA). However, now most of them are ineligible. When I asked support, they referred me to a page with localization requirements. I added all the possible localizations that we normally use and uploaded translated screens for most of them. For some, we didn’t have translations, so I used English. Yet, they still remain ineligible. Can someone help me fix this? It’s been over a month since I started facing this issue and have been trying to resolve it with support, but they don’t tell me what’s wrong—they just send links to their FAQ or other documentation. Thanks!
Replies
0
Boosts
0
Views
702
Activity
Aug ’24
Unable to create Apple Search Ads account
Pretty much the title. I fill in the "Create Account" form, then agree to the terms and just get an error: Server encountered an error processing your request The error also has a "Reason Code", but theres nothing that explains what this is or how I could possibly understand what it means. Reason Code: 3d189f22-abef-44ca-9ee7-ebba63369182_1723100909330.C810026 Ironically when I try to contact support, it requires me to login, directing me back to the very same "Create Account" form I get the error on. So I'm posting here as a last hope.
Replies
0
Boosts
0
Views
860
Activity
Aug ’24
Search Ads (Basic) campaign stopped at previous budget even if it was raised during the month.
I raised the monthly budget for this app from $1300 to $2000 during July, but the campaign stopped once it reached $1303.84 around July 21st. I understand that lowering the budget should only apply in the following month, so why did the campaign stop even though there was roughly $700 left for the month? The issue is that the system spent the initial budget within three weeks as if it was using the new budget, so I don't have ads showing for the remainder of the month. The CPI is set at $5.60 per recommendation, and the average CPI is $1.28, so I don't think the issue is that the bid is not high enough.
Replies
1
Boosts
0
Views
971
Activity
Jul ’24
Apple Search Ads language glitch and odd replies
I have Apple Advanced campaign and an Apple Basic campaign. But the Basic seems glitched. It's not spending, is not suggesting any increase in spend but it also says it can't run in Brazil due to lack of localization. I am currently not running it in Brazil anyway but the error is odd. As all my screen shots are universal. They contain icons rather than text. Everything looks correct on Connect. I email support and at first they just repeat the problem statement. As if I didn't read it the first time. So I try to explain I've already read the error and checked for issues. Finding none, I contacted support. They still claim "localized app screenshots have not been added for Portuguese (Brazil) while the app metadata has been localized in Portuguese (Brazil)." Seemingly dismissing that I stated I see all this stuff for Brazil in App Store Connect. Everything is in place. No indication more is needed. I got 21 languages and this one is being treated different despite all of them implemented the same way. Again they just reply with "Thank you for your Apple Search Ads inquiry. To run ads in Brazil, please ensure that you have also added localized app screenshots for Portuguese (Brazil). Once added, your campaign should be able to run in Brazil, as long as your assets are approved." It's like they aren't even reading the replies? Is this an LLM or can they only send canned responses? They seem to be saying that all the language support works the same except for Brazil which requires you to post the screen shots again despite the screenshots already being there and despite the fact there is no indication to do so. Why are the replies so generic, not signed by anyone, take 24 hours to receive, and seemingly non responsive to my explanations of the problem? My first email to them was on the 6th and I'm still trying to convey to them the images are in the store and approved.
Replies
3
Boosts
0
Views
1.5k
Activity
Jul ’24
Evaluating Apple Search Ads for Game Monetization: User Experiences and Cost-Effectiveness
This inquiry seeks insights from individuals with experience running Apple Search Ads campaigns for games on the App Store. The primary focus is on understanding the effectiveness of this platform for game monetization. Specifically, valuable contributions would include: Performance: Sharing experiences with Apple Search Ads, both positive and negative. Cost-Effectiveness: Insights into the cost per install (CPI) and return on investment (ROI) achieved through Apple Search Ads campaigns. Conversion Rates: Data on the percentage of users who clicked on the ad and ultimately bought, downloaded or made in-app purchases within the game. By sharing this information, we can collectively gain a clearer understanding of the potential of Apple Search Ads as a monetization strategy for mobile games.
Replies
0
Boosts
0
Views
1.1k
Activity
Jun ’24
Use Apple Search Ads as a private individual from Sweden
I'm trying to understand if I, as a Swedish private individual developer without a company, can use the Apple Search Ads in App Store to promote my apps. The problem is that it's not clear if the prices for advertising on App Store is including Skatteverkets "moms", or if it's without it and I need to report it to Skatteverket on my own? I don't have a momsregistreringsnummer (VAT registration number) since I'm a private person.
Replies
0
Boosts
0
Views
915
Activity
Jun ’24
This account has been placed on hold because your tax information is invalid or pending verification
Hello Our ASA account is on hold pending tax verification, does anybody know how long this usually takes? We're an Indian entity and have submitted GST details. I contacted Apple and the response was "We regularly validate tax information but can't give you any timeline or details of the process". Wondering if anybody else had this problem and how long it took to get resolved Thanks
Replies
2
Boosts
1
Views
1.2k
Activity
May ’24