Hi,
Before I begin my investigation, I want to explain our code-level support process for issues related to Sign in with Apple—as the issue you’re reporting may be the result of any of the following:
- An error in your app or web service request.
- A configuration issue in your Developer Account.
- An internal issue in the operation system or Apple ID servers.
To ensure the issue is not caused by an error within your Private Email Replay configuration, please review Configuring your environment for Sign in with Apple to learn more about registering your email sources and authenticated domains.
To prevent sending sensitive message details in plain text, you should create a report in Feedback Assistant to share the details requested below. Additionally, if I determine the error is caused by an internal issue in the operating system or Apple ID servers, the appropriate engineering teams have access to the same information and can communicate with you directly for more information, if needed. Please follow the instructions below to submit your feedback.
Gathering required information for troubleshooting Private Email Relay with Sign in with Apple
For issues occurring with your email delivery, ensure your feedback contains the following information:
- the primary App ID and Services ID
- the user’s Apple ID and/or email address
- the email message headers
- the Private Email Relay Service or Hide My Email message delivery failure, and SMTP error codes
Submitting your feedback
Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Sign in with Apple client.
After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug.
Cheers,
Paris X Pinkney | WWDR | DTS Engineer