StoreKit does not return any subscriptions on any device (approved IAPs, production app)

Question

Created 4d

Replies 4

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Hello,

I’m reaching out after several days of investigation, as I’ve exhausted all standard troubleshooting steps and would truly appreciate guidance from Apple engineers or experienced developers.

I am experiencing a persistent issue where StoreKit does not return any subscription products on any device, despite all subscriptions being fully approved and correctly configured in App Store Connect.

What is happening • Auto-renewable subscriptions exist and are approved in App Store Connect • The app is installed from the production App Store (not TestFlight, not sandbox) • initConnection / StoreKit initialization succeeds • Requests for products/subscriptions return an empty result (no errors, no IDs) • In the UI, prices are shown as “Unavailable” • This behavior is 100% reproducible on every device, every Apple ID, every network

Important detail

This issue is not device-specific, account-specific, or environment-specific: • Tested on multiple iPhones • Tested with different Apple IDs • Tested on different networks • Same result every time — no subscriptions returned

Why I believe this is not a code issue

The exact same symptoms previously occurred on Google Play, where the root cause turned out to be a store-side configuration flag blocking billing visibility, not an application bug.

Because: • StoreKit initializes correctly • No runtime errors occur • The issue is global across devices and users

…I strongly suspect there may be an App Store Connect / StoreKit configuration, availability, storefront, agreement, or propagation-related factor that is preventing StoreKit from returning the products at runtime.

Is there any known App Store Connect or StoreKit condition where: • subscriptions are approved and visible in App Store Connect • but StoreKit returns an empty result set in production?

If so, I would be extremely grateful for guidance on where exactly to verify or correct this.

Thank you very much for your time and support — any insight would be hugely appreciated.

Kind regards, Mateusz

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Answer 1

DTS Engineer OP

Apple

3d

Hello Mateusz,

Thanks for the detailed coverage of your issue and the steps you have taken to debug it. Please fill out a bug report on Feedback Assistant containing the details of your testing, including the OS versions and devices used, as well as your App Store Connect configuration.

Once you open the bug report, please post the FB number here for reference.

If you have any questions about filing a bug report, take a look at Bug Reporting: How and Why?

Thank you for your patience,

Richard Yeh  Developer Technical Support

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Answer 2

DTS Engineer OP

Apple

3d

Is there any known App Store Connect or StoreKit condition where: • subscriptions are approved and visible in App Store Connect • but StoreKit returns an empty result set in production?

From TN3188: Troubleshooting In-App Purchases availability in the App Store:

Validate your product identifier list

To verify your product identifier list, perform these steps:

In your Xcode project, locate your app’s bundle ID.
In App Store Connect, find the app that matches your app’s bundle ID.
Verify each product identifier in your list matches the product identifier (Product ID) of an In-App Purchase created for the app in App Store Connect.

Review the availability of your In-App Purchases

A customer’s Apple Account country or region determines the App Store country or region where they can purchase content. For example, an account set to Canada can only purchase In-App Purchases from the App Store in Canada. If your In-App Purchase is available in all countries or regions of the App Store except Canada, Product.products(for:) won’t return a Product instance for your In-App Purchase on a device with an Apple Account set to Canada. In App Store Connect, you can select or deselect the countries or regions where your In-App Purchases are available on the App Store. For more information, see Set availability for in-app purchases.

After you confirm the status of your In-App Purchases is Approved, review their availability in App Store Connect. Confirm you select all the countries or regions where you want to sell the In-App Purchases. For instance, select all the countries and regions supported by the App Store to make your In-App Purchases available for sale in every App Store.

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Answer 3

MatiWas OP

3d

The issue is reproducible on production builds downloaded from the App Store, on multiple devices and Apple IDs.

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Answer 4

DTS Engineer OP

Apple

2d

@MatiWas Did you check the availability of your products as mentioned in my previous post? For more information, see Set availability for in-app purchases.

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