6 notarization submissions stuck "In Progress" 9+ days — Support Case 102905607758 no reply

Question

saitunlin OP

Created 3d

Replies 1

Boosts 0

Participants 2

Support Case 102905607758 — no response after 9+ days.

Profile: atlas-mac-notary All stuck "In Progress", notarytool log unavailable:

2026-05-31T08:02:14Z | 6a8ba9e3-60a9-476b-a12e-d27866be0559 | atlas-mac-10.6.38-100640-signed.dmg 2026-05-31T09:57:12Z | 51af581f-3bce-4603-abd6-77a27d332bac | atlas-mac-10.6.38-100640-signed.dmg 2026-05-31T17:19:29Z | 0163ccf4-4475-4161-b9fc-c50fb1df6d75 | atlas-mac-10.6.38-100664-signed.dmg 2026-05-31T18:01:08Z | 0c40ff22-6391-45e9-bd7d-0507f1e11147 | atlas-mac-10.6.38-100665.dmg 2026-06-06T07:33:51Z | fb464637-e8a4-4222-8963-e8e2bf230243 | atlas-mac-10.6.39-100668-submit.dmg 2026-06-07T07:48:16Z | 0a3b3e5b-02a1-4ee4-8456-6071723c131a | atlas-mac-10.6.39-100669.dmg

One earlier submission processed: ebb768e3-3200-4933-86c7-5e3402c85ff5 → Invalid (atlas-core signing, fixed in later builds).

We stopped all new submits. Please check backend queue state and advise how to clear stale entries.

Thank you.

Answer 1

DTS Engineer OP

Apple

3d

It’s a bit hard to parse the history that you included in your post. What is the request UUID and creation date of the oldest stuck request?

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