I am posting here because I genuinely do not know what else to do.
I paid the USD 99 Apple Developer Program fee on 13 October 2026. The payment went through immediately — I have the Apple Store invoice and the confirmation email sitting in my inbox. Sixteen days later, my enrollment still says Pending.
In those sixteen days Apple has not asked me for a single thing. No ID verification, no document request, no email explaining what the hold-up is. Just Pending.
I have opened two support cases. The most recent is Case ID 103005173976, now 7 days old. Both times I got the same automated reply telling me my request had been received and someone would get back to me as soon as possible. Nobody has. Not once, from either case.
I check that inbox every morning before I do anything else, and every morning it is empty. I refresh the enrollment page more times a day than I want to admit. Apple's own documentation says enrollment usually completes within 48 hours and that support cases are answered within 48 hours. I am at 16 days and 7 days respectively, with no explanation for either.
Where I am:
- Individual enrollment, Sri Lanka
- Paid 13 October 2026, USD 99.00, payment confirmed
- Status: Pending, unchanged
- Two support cases, latest 103005173976, zero human replies
I am not posting to complain for the sake of it. I had a release date planned around this and I have had to push it, and I cannot give anyone a new date because I have no idea whether this resolves tomorrow or in another three weeks. Not knowing is the part that is wearing me down.
So, honestly asking:
- Has anyone had an individual enrollment sit in Pending this long with no communication at all? What finally moved it?
- Is there any way to escalate an existing case ID, or any contact route that is actually staffed, rather than the email form that has now swallowed two of my requests?
- Is there something I am supposed to be doing on my end that Apple simply has not told me about?
If anyone from Apple reads this — I will send the invoice number, order number and Apple ID privately to whoever needs them. I just want someone to look at the account. Thank you to anyone who can point me somewhere.