have a VPN client with Packet Tunnel Provider for OS X (Mac OS). It's already at the app store.
For most of the people, it's working great, but for some others, it's not working at all -
They try to turn on the VPN without any success, and I can see at their logs the following errors:
- unknown80e6501154c4 pkd[1346]: enabling pid=1688 for plug-in com.myComp.mac.myClient.myClientExtension(1.0.1) 22F61C31-095F-4BA3-A914-8F1ED65F6EEB /Applications/myClient.app/Contents/PlugIns/myClientExtension.appex
- unknown80e6501154c4 myClientExtension[1689]: plug-in sdk "com.apple.networkextension.packet-tunnel" not registered
- unknown80e6501154c4 com.apple.xpc.launchd[1] (com.myComp.mac.myClient.myClientExtension[1689]): Service exited due to signal: Illegal instruction: 4
- unknown80e6501154c4 neagent[1688]: plugin com.myComp.mac.myClient.myClientExtension interrupted
- unknown80e6501154c4 neagent[1688]: Hub connection error Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.myComp.mac.myClient.myClientExtension" UserInfo={NSDebugDescription=connection to service named com.myComp.mac.myClient.myClientExtension}
- unknown80e6501154c4 neagent[1688]: Failed to start extensioncom.myComp.mac.myClient.myClientExtension: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.myComp.mac.myClient.myClientExtension" UserInfo={NSDebugDescription=connection to service named com.myComp.mac.myClient.myClientExtension}I think that the main problem is at plug-in sdk "com.apple.networkextension.packet-tunnel" not registered,
but what's causing it? I have all the reqiured entitlements (and most of the people use the app without any problem).
I asked some of them to reinstall the OS X, and it really fixed the problem (they were able to use the app).
But I can't to ask that for all the people which have that problem.
Is it an OS problem?
What can I do to solve it?
P.S - I posted a similar question in Core-OS/Networking but didn't get any reply there.