Facebook through Intune Crash upon start

Question

Created Jul ’20

Replies 3

Boosts 0

Participants 3

Hello,

I have multiple users who cant open facebook on their Iphone. The app has been downloaded through Intune and crashes upon start. Regular download from Apple store works for the users as a work around. But i want to get the app from Intune working.

I need help interpreting the log to see what is causing the error and how i fix it. It would be greatly appreciated.

{"appname":"Facebook","timestamp":"2020-07-21 08:16:44.00 +0200","appversion":"279.0","sliceuuid":"7ec4e831-9d92-35a1-8adb-e3b5c3f5c40f","adamid":284882215,"buildversion":"231192768","bundleID":"com.facebook.Facebook","sharewithappdevs":0,"isfirstparty":0,"bugtype":"109","osversion":"iPhone OS 13.5.1 (17F80)","incidentid":"6527D089-CD17-4A0D-B7A9-1E8FF8A24242","name":"Facebook"}
Incident Identifier: 6527D089-CD17-4A0D-B7A9-1E8FF8A24242
CrashReporter Key: 3d637e050b847390ce09efb0f41b18b455bb3a65
Hardware Model: iPhone11,8
Process: Facebook [33359]
Path: /private/var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Facebook
Identifier: com.facebook.Facebook
Version: 231192768 (279.0)
AppStoreTools: 11E608a
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.facebook.Facebook [4756]

Date/Time: 2020-07-21 08:16:44.9040 +0200
Launch Time: 2020-07-21 08:16:44.3415 +0200
OS Version: iPhone OS 13.5.1 (17F80)
Release Type: User
Baseband Version: 2.06.00
Report Version: 104

Exception Type: EXCCRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXCCORPSENOTIFY
Termination Description: DYLD, Library not loaded: @rpath/Jemalloc.framework/libjemalloc.dylib | Referenced from: /private/var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Facebook | Reason: no suitable image found. Did find: | /private/var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Frameworks/Jemalloc.framework/libjemalloc.dylib: mremapencrypted() => -1, errno=12 for /private/var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Frameworks/Jemalloc.framework/libjemalloc.dylib | /private/var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Frameworks/Jemalloc.framework/libjemalloc.dylib: mremapencrypted() => -1, errno=12 for /private/var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Frameworks/Jemalloc.framework/libjemalloc.dylib | /private/var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Frameworks/Jemalloc.framework/libjemalloc.dylib: s
Triggered by Thread: 0

Thread 0 Crashed:
0 dyld 0x0000000101af8f30 0x101aa8000 + 331568
1 dyld 0x0000000101b0066c 0x101aa8000 + 362092
2 dyld 0x0000000101b006a0 0x101aa8000 + 362144
3 dyld 0x0000000101afd354 0x101aa8000 + 349012
4 dyld 0x0000000101aaf50c 0x101aa8000 + 29964
5 dyld 0x0000000101aa922c 0x101aa8000 + 4652
6 dyld 0x0000000101aa9038 0x101aa8000 + 4152

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016f0e2c10 x3: 0x00000000000000a6
x4: 0x000000016f0e2810 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000000005f0
x8: 0x0000000000000020 x9: 0x0000000000000009 x10: 0x6f77656d6172662e x11: 0x656a62696c2f6b72
x12: 0x6f77656d6172662e x13: 0x656a62696c2f6b72 x14: 0x642e636f6c6c616d x15: 0x0073203a62696c79
x16: 0x0000000000000209 x17: 0x0000000101af3510 x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016f0e2810 x21: 0x00000000000000a6 x22: 0x000000016f0e2c10 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x0000000101b18000 x26: 0x0000000101b18000 x27: 0x0000000101b18000
x28: 0x0000000101b90000 fp: 0x000000016f0e27e0 lr: 0x0000000101b0066c
sp: 0x000000016f0e27a0 pc: 0x0000000101af8f30 cpsr: 0x00000000
esr: 0x56000080 Address size fault

Binary Images:
0x100d1c000 - 0x1010e3fff Facebook arm64 <7ec4e8319d9235a18adbe3b5c3f5c40f> /var/containers/Bundle/Application/E7C5CB99-5C4C-4BF4-903B-A5E861068D66/Facebook.app/Facebook
0x101aa8000 - 0x101b0ffff dyld arm64e <3d545c044e25313eb748ef45647088f7> /usr/lib/dyld
0x1884e2000 - 0x18853ffff libc.1.dylib arm64e <6b6f1c809d373df585ba80d49b2f39d2> /usr/lib/libc.1.dylib

EOF

Boost

Answer 1

DTS Engineer OP

Apple

Jul ’20

Since you indicate this only happens when the app is downloaded through Intune, your best option is to contact Intune's support for assistance deploying apps.

1

Answer 2

Michael_Po OP

Jul ’20

I am experiencing the same issues when deploying via VPP with JAMF. Not sure this is specific to Intune @edford

It appears there is a case with apple. It's been mentioned that a case should be opened up with Facebook Support. But I don't see that getting very far. https://discussions.apple.com/thread/251524262

0

Answer 3

DTS Engineer OP

Apple

Jul ’20

If you're seeing the same thing with JAMF, or any other MDM vendor, then please use Feedback Assistant to file a bug report.

0