So I recently tried to update my watch. I have an iPhone X iOS 14 and a series 3 watch without cellular. At first it couldn’t download because it didn’t have enough space. I don’t have many apps if any on my watch, so I tried restarting it because I read in another help guide to do that. After I did that, the watch reverted to factory setting and there was no way for me to download the new update because I’m not “connected to the internet” despite having great service and WiFi. The app doesn’t let me use the watch without updating it of course, so now my beloved watch is now an expensive paper weight. Other websites load on my phone so the internet isn’t the problem. I’ve tried resetting everything and resetting the network settings and turning off cellular for the watch app and I can’t access anything on the watch and can’t access settings on the watch app because it only tells me to pair a watch. Please please help.
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I literally just had the exact same problem with this new update! Apple what’s going on? I’m honestly kinda upset cause I love y’all’s products and I feel like I just got screwed…
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I wish I had searched before I updated but never would’ve thought this would happen. The exact same thing happened to me. First it said not enough space even though I took everything off the watch which I was fine with but then I noticed there was what I thought was different update that was only 1 GB. So I let it try to update. It was on the charger and everything and it went to that screen with the exclamation point. I did the reset and then took it to the store as instructed. As I figured they just wanted me to pay $159 to try to fix what they broke. Such a ‘gip. I guess like they throttled the phones. Right in time for the holiday sales, my basic Series 3 now will have to be forced to an upgraded watch that I really didn’t need.
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Mine has just done the same. Series 3 watch and 12 Pro Max. Got a notification on my phone about a software updat on my watch, clicked to install and then my watch now only comes on with a red exclamation mark. I contacted Apple and they wanted £159 to repair it. It worked perfectly before the update. Annoyed is an understatement
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This happened to me. Series 3 watch and iphone X. Update pushed out by Apple caused watch to freeze. All troubleshooting failed. Sent to Apple. Said they found "an issue" that was not related to their update but couldn't really articulate what it was or why the watch worked fine before that. I do believe they deliberately send malicious code to older watches and phones or are so negligent in developing updates that the updates cause the devices to fail. There is no recourse other than to file a class action lawsuit against them or simply never buy their products again. They simply don't care. Bye bye apple.
I am currently facing the same issue. My series 3 is immaculate not a scratch! I was advised by Apple to update my watch to be able to use all functions. After that the watch displayed the red exclamation mark, after a hard reset it now only displays the Apple logo then disappears. I attended a Genius Bar appoint and the gentleman said it’s frustrating as people who do not care for their watches can get a new one in warranty. It’s infuriating that due to Apple my watch no longer works. I was told £174 repair (before VAT). I contact support via messenger and got asked to leave feedback via this link https://www.apple.com/feedback/. The warning was that series 1 will not support the new update not series 3!
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Same with me, it is in a loop of restart series 3 watch. iPhone 12 phone. I have been happy with Apple but this puts a stain on their reputation. If they would fix it or give us a replacement that would be fair. Mine is a cellular version. But I am starting to think Apple does not care. Mine worked perfectly until this update. That is on Apple. This is quality issue we should not be penalized for by having to spend more money. I have spoke with their online reps and went to a local store. Still no resolve. Come on Apple step up and do the right thing. We spend 1,000’s of dollars individually buying products, fixing it doesn’t hurt u a bit. Except maybe your pride a little. Hopefully they do something soon. Brand loyalty can be broken on thing like this.
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Hi there,
You might have better luck asking this question over in Apple Support Communities run by Apple Support.
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Nmcmurry
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Unkind
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Sarenned
Add a CommentSame thing happened to me. IPhone 11 and Apple Watch 3. Apple Watch update killed the watch. I’m in the same vicious loop. After a weekend of trying I found this post. Any advice would be helpful. I don’t think Apple is trying to break older stuff with their “updates”
Same, update with iPhone 12 Pro Max on Apple Watch 3. Darn thing flashed white and is completely dead. Only had it a year. Is this what I should expect if I get a new one?
This also happened to me and I even have the Apple Watch 6 series. Apple wants to charge me $369, more than the watch to send it to get fixed (2 weeks out of warranty and however long before the 7 is released) when it was a software issue out of my control. I feel like Apple has been in litigation for this previously? You would think they would get it together.