Hi there,
We have published a game with iCloud save options, and we have gotten some reports from players that are having some kind of issue with their saves getting erased. When testing the game build, everything seems in place and we can't replicate the error, which makes us thing the issue is related with the iCloud save storage.
We would like to run some tests by disabling this feature to confirm our suspects, but we are afraid of the impact over the existing player base who has no issues with their saves.
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Is there any way of running this test in a controlled environment i.e testing group?
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We have seen the disable option in our dashboard, which indicates you need to enable/disable this feature when publishing a new build. Is there anything else we should have in mind?
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If we disable the iCloud saving, are the local saves of the players safe? We are worried about hypothetical issues where the lack of this feature overwrites with "no save" the existing local save on the phone.
Thank you!