Hello developer community.
I purchase recently my new iPhone 16 Pro Max; it is a premium device with great quality overall.
However, I am having a big trouble shotting in ProRaw MAX (48 mode) with native camera. Just to be clear, the problem that i will describe do not happen in 3rd apps, such as ProCam; only with native camera.
When I use ProRaw Max, and take the photo, and watch the photo in the gallery the image can’t load and render properly. Even, when I maximize the image to the maximum I can see pixelated portions, defects and super low resolution and excessive denoise.
For comparison, this not occur with my previous iPhone 15 PM and/or when I capture photos from ProCam (same settings and configurations) in the 16PM. I proceed to take the photo, open the gallery and I see full of details, when zoomed to 100%.
I tried to format the phone, reinstall the software via my mac. Tried even to look at some forums to find if there’s someone with the same issue, the information available so far is very low. I’m in contact with apple assistant from my country (Portugal), and they escalated this problem to the engineers. (that’s what I’ve been told).
They did all the tests remotely (via analysis and improvement’s) and they told me that my phone is perfect in the hardware department. I will wait for the next days to be contacted again. I’m on iOS 18.0.1. (The last software available at this time).
I tried multiple 16PM, from friends, family and stores (more or less 10 units), and they all showed the exact same problematic.
I’m a professional photographer, so I find this frustrating and unacceptable. I would appreciate any additional suggestion or information. Thank you!
Cannot add photos or files because they are bigger than 5Mb.
Hello @iNuno99,
I recommend that you take this question to the Apple Support Community, since it is not a development related question.
Best regards,
Greg