Help with "500 Broker Service Response Exception" during Apple Pay In-App Provisioning

Question

Created Jan ’25

Replies 3

Boosts 1

Participants 3

I tried to test In-App Provisioning in Production for our whitelisted app through TestFlight (Internal Testing Track) and we received the following error response from PassBook during the provisioning attempt, Could you please guide us? Error Response from sysdiagnose PassBookUIService during In-App Provisioning attempt: { statusCode = 500; statusMessage = "Broker Service Response exception"; } I reported the error in Feedback Assistant: ID: FB16112348 (500 Broker Service Response exception during Apple Pay In-App Provisioning ).

Note:- I am reffering to Getting Started with Apple Pay: In-App Provisioning, Verification, Security, and Wallet Extensions

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Answer 1

foxulee OP

Jan ’25

Hi, I have the same issue. Did you get the problem fixed by Apple?

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Answer 2

MansurB OP

Jan ’25

Nope! I am still waiting for a reply from Apple.

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Answer 3

DTS Engineer OP

Apple

1d

Hi @MansurB,

The Apple Pay servers are purged frequently due to privacy and security policies, so I'll need both to follow the steps in the post below, then reply to this thread once you've updated your existing Feedback submission:

Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues

https://developer.apple.com/forums/thread/762893

Once I'm notified you've updated your Feedback with the requested details listed in the post above, I'll be able to provide guidance for you to resolve the reported errors, as well as troubleshoot your implementation and PNO metadata configuration, as needed.

Cheers,

Paris X Pinkney |  WWDR | DTS Engineer

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