Installed profile not showing on Device and Manangement

Question

Created 2d

Replies 2

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Participants 2

I've installed two different profiles and having no issues using them until iOS 17, 18.0 (certainly for 17, but not so sure for 18).

But after upgrading to 18.2 and even developer beta 18.3, installed profiles are not showing on the Setting / General / VPN & Device Management.

So I can't even uninstall, also I can't reinstall unless I factory reset by iPhone, iPad and not using iCloud backups.

First profile is DNS profile downloaded from website(NextDNS) and the second profile is made by my own, configuration for the cellular APN setting.

Untitled 2.jpg

(DNS setting is shown on the setting but there's no profile showing, I did not uninstalled or removed it)

Untitled 12.jpg

(Installing the custom celluar configuration profile failed, since it's already installed but just not showing as above)

All happens on my iPad pro M1 12.9, ipad mini 2021, iphone 12 mini(18.3, else are 18.2), and iphone 16 pro max.

Want to know if it's bug, and any resolution excluding factory reset and start using from scratch(It's very useless solution). Thank you.

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Answer 1

cherry-blossom-OREO OP

2d

For more information, those devices are not supervised nor logined with corporate & school accounts.

0

Answer 2

Device Management Engineer OP

Apple

1d

The developer forums aren't a good venue for investigating bug reports like this one. Please install the Managed Configuration logging profile, reproduce the issue, take a sysdiagnose, and a file feedback attaching the sysdiagnose and the profiles you're attempting to install. See this forum post for instructions.

0