Notarization service issue

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This has been going on for at least a couple of hours for us: notarizing doesn't complete. Our last job ran for over 90 minutes before CircleCI timed it out. We're using xcrun notarytool submit with the --wait option; it contined to say "Current status: In Progress" for, as I said, 90 minutes or so. (Normally it takes about 70 seconds.)

https://developer.apple.com/system-status/ says everything is normal. This does not seem to be the case for us. 😄

Answered by kithrup in 821322022

This appears to be resolved now.

Successfully received submission info
  createdDate: 2025-01-15T10:57:41.466Z
  id: fbcbefe7-39cc-4b18-b31f-ef49397e0af7
  name: foo.pkg
  status: In Progress

So, to be clear:

  • You’re able to submit requests.

  • But they all seem to be stuck in the In Progress state.

Is that right?

To confirm the first point, run the history subcommand. Do you see the corresponding request UUIDs?

If so, it’s likely your requests are being delayed for “in-depth analysis”. My experience is that this usually clears itself in a day or two. If not, here’s the official word…

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete.

If you post your notary request UUID, we can check to be sure everything seems to be working as expected. As you notarise your apps, the system will learn how to recognize them, and you should see fewer delays.

Share and Enjoy

Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Using the history subcommand, I do see the entry for fbcbefe7-39cc-4b18-b31f-ef49397e0af7. The delay started today; one succeeded at

    createdDate: 2025-01-15T09:01:34.277Z
    id: 8a48b1d3-cdb3-4e38-a445-5f0518e8b0ba
    name: foo.pkg
    status: Accepted

which is also today.

I am fairly curious about this learning...

Our apps have been stuck in notarization for +5 hours now.

On Twitter there are a few similar reports, so something is going bad with Apple Notary Service for sure.

Twitter links:

  • https://x.com/localhost_5173/status/1879511016566124860
  • https://x.com/krzyzanowskim/status/1879532003680563628
  • https://x.com/Livid/status/1879512509411176698
  • https://x.com/tualatrix/status/1879508836421361774

I'm having the same stuck issue(In Progress)...

 id: d152438e-96d6-47b9-8cd9-536afd84f2ae 

30 minutes so far...

The same issue here.

Current status: In Progress....................never ending dots.............................................

Happening to us as well. 6 hours ago (2025-01-15T08:47:33.319Z) the build went through, now it doesn't work anymore.

History showing 11 builds "In Progress" and nothing helps. I am posting the support ticket to Apple, but it's weird that status is still not showing any problems...

weird

We are also noticing the same issue at the moment.

I wonder is it related to the "Xcode Cloud Outage" that is mentioned here: https://developer.apple.com/system-status/

Exact same issue here! Since this morning the Apple Notary Tool gets stuck in "Current status: In Progress......................................................................" I've already waited more than 3 hours while normally this takes a few minutes maximum.

Yesterday it was working normally.

Any help?

The notarization submitted at 2025-01-15T10:57:41.466Z has completed, but the one at 2025-01-15T11:59:43.559Z hasn't.

This appears to be resolved now.

Turns out that my guess was wrong and there was a real issue. It’s resolved now. See Developer > System Status for the details.

Share and Enjoy

Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

I checked that periodically, and it never listed a problem. Other people did as well. And now that it's fixed, it doesn't say there was ever a problem.

I'm still facing this issue.

createdDate: 2024-12-14T19:04:15.948Z
id: 95074b26-63ff-43e3-8454-1f37f508d4a6
name: RabbitHolesAI.zip
status: Accepted

I am having this issue again, just like yesterday. It was failing overnight, then began working until at least 4pm Pacific time. It start failing once again overnight and might be resolved at the moment. Something must be happening that needs to be fixed. I don't want to discover the overnight jobs failing a third day in a row with no known cause.

I checked that periodically, and it never listed a problem.

Indeed. I’m not going to go into the internals of this, but I can say that, looking at it from the outside, the status page didn’t update until the problem was resolved.

And now that it's fixed, it doesn't say there was ever a problem.

It does for me. Here’s as screenshot of what I see:


I'm still facing this issue.

I’m confused by that claim. The snippet you posted says Accepted.


I am having this issue again

AFAIK the issue that started this thread was resolved. It’s possible that there are other issues in play here, but they don’t appear to be systematic. Other folks are notarising stuff just fine.

I’m going to close this thread because I don’t want it to become a collection point for every notarisation problem. If you continue to have problems, please open a new thread with the details. Most critically, if you see requests stalled for a long time, please include the UUID of one such request.

Share and Enjoy

Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Notarization service issue
 
 
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