Unable to verify the merchant domain after renewing the SSL

Hi, We're experiencing an issue with verifying our domain for Apple Pay on the web. It's currently stuck in the "Pending" state despite meeting the listed requirements. The domain in question has been verified once successfully but one month later when we renewed the SSL, we were unable to verify the domain again. Please note that the new certificate's CA chain has been changed.

A) The "apple-developer-merchantid-domain-association.txt" file is publicly accessible at the following location:

/.well-known/apple-developer-merchantid-domain-association.txt

B) We've also ensured that the following IP ranges are whitelisted:

17.32.139.128/27 17.32.139.160/27 17.140.126.0/27 17.140.126.32/27 17.179.144.128/27 17.179.144.160/27 17.179.144.192/27 17.179.144.224/27 17.253.0.0/16 17.23.4.96/27 17.132.108.64/26 17.23.24.32/27 17.23.19.0/27 17.157.40.128/27 17.157.44.128/27 17.157.32.0/27

C) Our servers support TLS 1.2 already.

D) "ECDHE-RSA-AES128-GCM-SHA256" cipher suite has been used, so we believe all necessary criteria are satisfied.

However, when we attempt to verify the domain, we receive the following error message:

"Domain verification failed. Review your TLS Certificate configuration to confirm that the certificate is accessible and a supported TLS Cipher Suite is used."

Could you please advise why the verification is failing, or let us know if there's anything we might have missed?

Best regards,

Mehdi

Hi @mehdim,

Please review the following post to learn more about resolving merchant issues for Apple Pay on the Web:

Gathering Required Information for Troubleshooting Apple Pay on the Web Merchant Issues

https://developer.apple.com/forums/thread/762994

Specifically, the technote mentioned below, which has a section about merchant domain verification:

TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration

https://developer.apple.com/documentation/technotes/tn3173-troubleshooting-issues-with-your-apple-pay-merchant-id-configuration

If you continue to have issues with your merchant domain verification, please reply with the Feedback ID of your report.

Cheers,

Paris X Pinkney |  WWDR | DTS Engineer

Unable to verify the merchant domain after renewing the SSL
 
 
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