Hello,
My company has an in-store app with FPS SDK 4.x (1024) keys. We've handed those keys over to a trusted third-party and we do not have them. We've been in-store for several years.
The person that created the keys in our organization mistakenly stored them encrypted to our third-party's PGP keys, so we cannot decrypt them, and the third party also has no mechanism to provide us with the keys even though it is in their runtime environment. They only have secure mechanisms for us to upload keys onto their servers.
We are trying to migrate to a different third-party DRM provider, and would like to obtain new keys. Unfortunately, the developer portal won't let me create new keys, saying that we have exceeded the number of keys allowed, which I assume is one.
Additionally, the new DRM provider can only support SDK 4.x keys, and it appears that we can only request SDK 5.x keys on the Apple Developer portal, as the SDK 4.0 option is grayed out. Regardless, it seems that we are not able to request any keys.
We've submitted a request to the support e-mail address and received an automated e-mail that the response should take a few days, but may take longer on occasion. It's now been a month. The e-mail says that the reply address is not monitored. Is there any way we can accelerate this?
Thank you, Carlos