Private relay emails are not being delivered, even though we've followed the guidance here, https://developer.apple.com/help/account/capabilities/configure-private-email-relay-service/ iCloud, gmail etc. get delivered fine but as soon as its a private relay email address they get bounced as unauthorized sender.
We've tried a couple of domains but here I'll document test.x.domain.com
We have registered domains (test.x.domain.com), also the sender communication emails just to be safe (noreply at test.x.domain.com).
Passed SPF Authentication, DKIM Authentication. ESP account shows as all green checks in mailgun.
Is there any way to track down what the actual rejection reason is?
{
"@timestamp": "2025-08-20T14:30:59.801Z",
"account": {
"id": "6425b45fb2fd1e28f4e0110a"
},
"delivery-status": {
"attempt-no": 1,
"bounce-type": "soft",
"certificate-verified": true,
"code": 550,
"enhanced-code": "5.1.1",
"first-delivery-attempt-seconds": 0.014,
"message": "5.1.1 <bounce+b53c9e.27949-6qj4xaisn4k=privaterelay.appleid.com@test.x.domain.com>: unauthorized sender",
"mx-host": "smtp3.privaterelay.appleid.com",
"session-seconds": 1.7229999999999999,
"tls": true
},
"domain": {
"name": "test.x.domain.com"
},
"envelope": {
"sender": "noreply@test.x.domain.com",
"sending-ip": "111.22.101.215",
"targets": "6qj4xaisn4k@privaterelay.appleid.com",
"transport": "smtp"
},
"event": "failed",
"flags": {
"is-authenticated": true,
"is-delayed-bounce": false,
"is-routed": false,
"is-system-test": false,
"is-test-mode": false
},
"id": "1gtVBeZYQ0yO1SzipVP99Q",
"log-level": "error",
"message": {
"headers": {
"from": "\"Test Mail\" <noreply@test.x.domain.com>",
"message-id": "20250820143058.7cac292cf03993f2@test.x.domain.com",
"subject": "Test Mail",
"to": "6qj4xaisn4k@privaterelay.appleid.com"
},
"size": 22854
},
"primary-dkim": "s1._domainkey.test.x.domain.com",
"reason": "generic",
"recipient": "6qj4xaisn4k@privaterelay.appleid.com",
"recipient-domain": "privaterelay.appleid.com",
"recipient-provider": "Apple",
"severity": "permanent",
"storage": {
"env": "production",
"key": "BAABAgFDX5nmZ7fqxxxxxxZNzEVxPmZ8_YQ",
"region": "europe-west1",
"url": [
"https://storage-europe-west1.api.mailgun.net/v3/domains/test.x.domain.com/messages/BAABAgFDXxxxxxxxxxxxxxNzEVxPmZ8_YQ"
]
},
"user-variables": {}
}
Hi @anatt, @GeorgeGuan,
Please see the following post to learn more about troubleshooting email delivery issues with Sign in with Apple:
Gathering required information for troubleshooting Private Email Relay with Sign in with Apple
https://developer.apple.com/forums/thread/794191
If you're unable to resolve the issue, please complete the steps outlined within and submit a report via Feedback Assistant. Once submitted, please reply here with the Feedback ID so I can begin my investigation.
Cheers,
Paris X Pinkney | WWDR | DTS Engineer