Notarization queue stuck — all submissions remain “In Progress” after assisting another team

Hello Quinn and Apple Developer Support,

We are encountering an issue where our notarization queue appears to be stuck, and we would greatly appreciate your help.

A few days ago, we assisted another team by submitting their app for notarization using our own Apple Developer account, because their own notarization attempts were getting stuck. However, the submission we made for them under our account has now been stuck in the “In Progress” state for about 5 days.

Later, their own submission (using their account) was rejected after 2–3 days, but our submission for them (under our account) has never completed.

Since then, all our subsequent notarization requests have also remained “In Progress”, which strongly suggests that the stuck submission is blocking our entire notarization queue.

Here are the details from our submission history:

xcrun notarytool history --apple-id "xxx" --team-id "xxx" --password "xxx"

Partial results:

id: 0bafa66f-4f47-4327-811f-a05481be5d0b status: In Progress id: 2d00b75a-a17a-44fc-afa1-71e0e39ec2cd status: In Progress

The first ID is our own app’s submission.

The second ID belongs to the submission we made for the other team.

Both have been stuck in “In Progress” for several days, which seems abnormal.

Could you please help us clear or reset the notarization queue for our account so that we can continue submitting our own apps?

Thank you very much for your time and assistance!

Best regards,

gongcj