DMG notarization stuck In Progress 19+ hours — 8 submissions, no logs, ZIP accepted immediately

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We have 8 consecutive notarytool submit submissions for the same .dmg artifact all stuck In Progress with no movement and no logs available.

Submission IDs (all Recall-0.3.6-arm64.dmg, Team ID: H9S7XRPUCA):

Diagnostic evidence:

notarytool log on all 8 returns exit 69 (log not available) — no rejection reason, no processing output
The app bundle submitted as a ZIP (same binary, same signing, submission d21e9fea) was accepted in 41

seconds at 2026-03-27T02:15Z

A separate probe submission of a small signed binary on the same team (fcf018c5) was accepted in ~5

minutes

All prior Recall DMG builds (0.1.0–0.3.5) processed normally in ~8 minutes on this same team
Normal processing time for this team/account is ~8 minutes

Conclusion: Content and signing are clean. Account queue is healthy. The issue appears specific to the DMG submission path for this build.

Requesting Apple investigate the stuck DMG submissions and advise on next steps.

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Answer 1

DTS Engineer OP

Apple

13h

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
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