Dear Apple Developer Technical Support Team,
We are currently integrating Apple Search Ads attribution (SKAdNetwork / AdAttributionKit) for our application, but we have been unable to receive any attribution callbacks from Apple. We would appreciate your assistance in diagnosing this issue.
- App Information:
App ID: 1531290216 Bundle ID: com.volvapps.tk2.cn
- Callback Endpoint:
Our server endpoint for receiving attribution postbacks is: https://volvgames.com/.well-known/skadnetwork/report-attribution
- Issue Description:
We have conducted multiple tests under different scenarios, but in all cases, our server has not received any callback from Apple.
- Test Scenarios:
① Xcode Installation Test Built and launched the app directly via Xcode. Called the following APIs within the app: SKAdNetwork registerAppForAdNetworkAttribution SKAdNetwork updateConversionValue:value Result: No callback received on our server.
②On-Device Developer Mode Test (AdAttributionKit) Enabled AdAttributionKit Developer Mode on a physical iPhone. Configured a development postback using the app’s Bundle ID. Used either the provided developer postback URL or manually entered our endpoint. Created and triggered the postback via “Send Development Postback”. Result: No callback received. ③Additional Attempts Modified the callback URL from: https://volvgames.com/.well-known/skadnetwork/report-attribution to: https://volvgames.com/ Repeated tests under both Xcode and Developer Mode environments. Also attempted triggering postbacks after calling the attribution APIs within the app. Result: Still no callback received in all cases.
- Additional Question:
We understand that certain files may be required for review or troubleshooting. However, we were unable to find where to upload attachments when submitting this request.
We would like to provide the following files for your reference:
info.plist AdAttribution.mm
Could you please advise how we can submit these files to assist with the investigation?
We would greatly appreciate any guidance or suggestions you may have regarding this issue. Please let us know if further information is required.
Thank you for your support.