Hi guys,
we are trying to implement In-App Provisioning for our banking application. After some iterations of determining responsibilities for providing data, we managed to gather all info required, but the process is failing.
When user tries to provision a card, the Provisioning UI flow stops after selecting a device to provision the card on. It presents an alert: "Could Not Add Card", and offers just "Set Up Later".
Further investigation (Console.app) shows that PassbookUIService has an error saying:
[qv4t2XcQQ1G+AWP9HINjFQ] ProvisioningOperationComposer: Step 'eligibility' failed with error <PKProvisioningError: severity: 'terminal'; internalDebugDescriptions: '(
"eligibility request failure",
"Received HTTP 500"
)'; underlyingError: 'Error Domain=PKPaymentWebServiceErrorDomain Code=0 "Unexpected error." UserInfo={PKErrorHTTPResponseStatusCodeKey=500, NSLocalizedDescription=Unexpected error.}'; userInfo: '{
PKErrorHTTPResponseStatusCodeKey = 500;
}'; >
Also, when filtering Console output by my SEID, I can see that the request is failing with HTTP 500 code:
default 15:09:22.599860+0200 PassbookUIService Response:
https://pr-pod10-smp-device.apple.com:443/broker/v4/devices/???/cards 500 Time profile: 0.274013 seconds
{
Server = "Apple"
Content-Type = "text/html"
X-Content-Type-Options = "nosniff"
Strict-Transport-Security = "max-age=31536000; includeSubdomains"
Date = "Wed, 03 Jun 2026 13:09:22 GMT"
X-Frame-Options = "SAMEORIGIN"
X-XSS-Protection = "1; mode=block"
Cross-Origin-Opener-Policy = "same-origin"
Content-Length = "170"
Connection = "close"
}
<html>
<head><title>500 Internal Server Error</title></head>
<body>
<center><h1>500 Internal Server Error</h1></center>
<hr><center>Apple</center>
</body>
</html>
I've submitted a Feedback assistant with the guidelines found here.
Feedback ID: FB22924636 (In-App Provisioning failing)
Would appreciate if anyone has some pointers as to what to focus on to resolve this issue.
Thank you!