Team ID: XBX2Z359B8 (Organization, enrolled 2026-07-31)
Our first three notarizations succeeded on 2026-07-31:
2c7aee73-5dd3-4971-bc01-fb5e6eb43ae7 19:30:42 UTC Accepted 8f6c46bf-09fb-4ef2-ba29-e93663cbfd54 20:32:26 UTC Accepted a644d9ad-4b18-4bf8-8139-ab193ea40e1e 20:37:44 UTC Accepted
Every submission since has been stuck In Progress. None has reached Accepted or Invalid.
Earliest stuck request — now over 26 hours: 787e2c7f-8637-48e6-a0c7-0f18c3fd1ce2 2026-07-31 22:40:38 UTC
Also stuck: b2fe3ce3-a071-4b23-a261-938e2f58175c 2026-08-01 12:45:39 UTC 26a2d35f-04c5-4309-81c1-3ac042fb58d3 2026-08-01 12:54:47 UTC 66997bd8-2398-41cc-8c28-e11ca1015e4a 2026-08-01 14:48:12 UTC bd05b4bc-d601-44c7-b6ed-b530a674983c 2026-08-01 16:52:12 UTC 3a5611cb-3537-4352-9855-78bf8bb8e2f6 2026-08-01 21:49:20 UTC 844af3e7-0d1d-4326-8ffb-b1ad2b26f781 2026-08-02 00:45:40 UTC
I have already contacted Apple Developer Program Support about this — case number 20000125886455, opened 2026-08-02 — and have not yet had a reply.
Ruled out:
- Payload and size — a 16 KB Developer-ID-signed hello-world (844af3e7) hangs exactly like our 40 MB DMG.
- Artifact type — DMG and ZIP of the .app behave identically.
- Incomplete upload — submitted with --verbose; upload completes, submission ID returned, every status poll returns 200 "In Progress".
- Signing — notarytool log for a644d9ad returns "Accepted", "Ready for distribution", issues: []. Developer ID + Hardened Runtime + secure timestamp; codesign --verify --strict --deep passes.
- Account — membership Active, no pending agreements. 10 submissions total, well under the rate limit.
System status shows Developer ID Notary Service as Operational.
Since a previously working submission and a 16 KB hello-world now behave identically, this looks like a held request blocking the queue rather than anything in our artifacts.
Could someone look into 787e2c7f-8637-48e6-a0c7-0f18c3fd1ce2 and release or cancel it so the queue can drain? This is blocking releases of our app to users and we would be grateful for any help in getting it moving.