xcrun notarytool stuck "In Progress" indefinitely (No Log Generated)

Question

Created 1d

Replies 1

Boosts 0

Participants 2

Hello,

I am distributing a macOS application outside the Mac App Store and using xcrun notarytool to submit my .zip payload. However, my submission has been permanently stuck in the "In Progress" state for several days without completing, failing, or generating a log.

Standard Apple Developer Support advised me to post here, as they do not have visibility into the Notary Service backend queue. From reading other threads on the forum, I suspect this might be a first-time submission hang or a backend account-provisioning issue.

Could an engineer please take a look at the queue and help unstick this submission? Here are the exact details:

Team ID: 5LY7WW2QDP

Submission ID: 154a0dbd-4e6e-4475-b03f-da19cdc983bd

Filename: Enso.zip

Tool Used: xcrun notarytool

When querying the status using xcrun notarytool info, it continues to return status: In Progress and xcrun notarytool log confirms no log is available yet.

Any assistance in clearing this queue so I can proceed with notarization would be greatly appreciated.

Thank you!

Answer 1

DTS Engineer OP

Apple

1d

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for additional analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

my submission has been … stuck in the "In Progress" state for several days

Right. That’s exactly what you’ll see in the additional analysis case. If it’s still stuck after a week, reply back here and I’ll take another look.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"