We are seeking assistance regarding an ongoing issue with FairPlay Streaming (FPS) certificates in our Apple Developer account.
We are currently unable to generate a new FairPlay Streaming certificate because the Apple Developer portal displays:
“Maximum number of certificates generated”
The FairPlay Streaming Certificate option is disabled, and there is no option available to generate a new certificate.
We have also checked our existing FairPlay Streaming certificates. When opening an existing certificate, the certificate details page only provides a Download option. There is no option to Revoke, Delete, or Remove the existing FairPlay Streaming certificate.
We have attached screenshots showing:
- The FairPlay Streaming Certificate section displaying “Maximum number of certificates generated.”
- An existing FairPlay Streaming Certificate showing only the Download option, with no option to revoke or delete it.
- The FairPlay Streaming Test Certificate option showing that we are not allowed to perform the operation and should contact Apple Developer Program Support.
Account information:
Entity Name: DIGIZION PRIVATE LIMITED Team ID: HK7FAN55HP Certificate Type: FairPlay Streaming Certificate Name: DIGIZION PRIVATE LIMITED Certificate Expiration: Never
The reason we need a new FairPlay Streaming certificate is that our server infrastructure experienced a crash. As a result, we permanently lost the private keys and certificate-related credentials associated with our previous FairPlay Streaming setup. Unfortunately, we did not have a backup of these private keys.
Because the private keys were lost, we are unable to use the existing certificate credentials with our new server infrastructure. We therefore need to generate a new FairPlay Streaming certificate and configure our production DRM infrastructure again.
However, we are currently blocked because the certificate generation limit has been reached, while the Apple Developer portal does not provide us with any option to revoke, delete, or remove an existing FairPlay Streaming certificate.
We have already submitted approximately 10 support requests/messages to Apple regarding this same issue, but we have not received a response providing a solution or instructions for resolving the certificate limit issue.
Could someone from Apple Developer Support or the FairPlay Streaming team please review this issue and advise us on how we can resolve it?
We would greatly appreciate assistance with one of the following:
- Revoke/remove an existing FairPlay Streaming certificate so that we can generate a new certificate; or
- Reset or increase the FairPlay Streaming certificate generation limit for our Team ID; or
- Provide the correct procedure or an Apple-side solution that will allow us to generate a new FairPlay Streaming certificate.
We understand that FairPlay Streaming certificates may have certificate-generation limitations. However, in our situation, the previous server crash resulted in the permanent loss of our private keys, and we have no backup from which we can recover them.
This issue is currently blocking our production DRM/FairPlay Streaming integration and preventing us from completing our production infrastructure setup.
We would therefore greatly appreciate it if Apple Developer Support could review Team ID HK7FAN55HP and help us either revoke an existing certificate or reset/increase the certificate generation limit so that we can generate a new FairPlay Streaming certificate.
Thank you for your time and assistance.