Apple TV won’t connect to my external surround sound speakers

I know that this is not a coding question and I have posted on the regular Apple Forum and have been working with the 800 Tech Support folk for 4 months.

I am in a world of hurt.

Have ATV + Samsung TV + external soundbar.

All software versions are current

NO Cable box (direct input). 4 months ago I had Cable box = zero problems.

With Samsung on and ATV off, stereo = Dolby 5.1 sounds great.

With ATV also on, no stereo.

I can use Siri remote to activate stereo until I change to a new movie. ATV then reverts to mono = PCM

One Tech Support lady said to just not watch multiple movie.

?$@!*+^?

I have spoken with engineers at Samsung and Sonos (soundbar). Both say my cabling is correct = 1 cable from soundbar to HDMI Arc on TV + 1 cable from ATV to another HDMI port on TV.

Another Tech Support folk said to connect ATV to soundbar. Soundbars don’t have gobs of HDMI ports, the TV does.

?!$@*^+%#

I have spoken with Apple Tech Support with zero help for 3-4 months.

I think I have been a good soldier. But it is time for real results.

Please help

Answered by JohnLove in 784868022

After 3+ months, I talked with Tim from Apple Support

Solution = disconnect your soundbar‘s HDMI cable going to the TV’s ARC port and connect it to non-ARC port.

RESTART ATV

My soundbar‘s Stereo components = sub woofer + surround sound wall speakers emit sound no matter how many different movies I switch between.

Reason = ATV has problems with the ARC port connected to anything in the ATV chain (which obviously includes the soundbar).

Accepted Answer

After 3+ months, I talked with Tim from Apple Support

Solution = disconnect your soundbar‘s HDMI cable going to the TV’s ARC port and connect it to non-ARC port.

RESTART ATV

My soundbar‘s Stereo components = sub woofer + surround sound wall speakers emit sound no matter how many different movies I switch between.

Reason = ATV has problems with the ARC port connected to anything in the ATV chain (which obviously includes the soundbar).

Apple TV won’t connect to my external surround sound speakers
 
 
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