we can’t verify your identity with the Apple Developer app

I am trying to enrol into an Apple Developer Account so I contacted the support team by call, they did not prefer to explain why I cannot enrol the membership. They just sent me the email below.

As discussed, we can’t verify your identity with the Apple Developer app or provide further assistance with this Apple ID for Apple developer programs.

we can’t verify your identity with the Apple Developer app
 
 
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