App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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In-App Purchase Product ID Not Retrieved by Apple Review Team
Hi everyone, I’m encountering an issue with the in-app purchase functionality in my app during the Apple app review process, and I could use some assistance. Problem Description: I’ve implemented an in-app purchase feature for the first time in my app, offering lifetime access for 300 euros. The product is created as a non-consumable type in the Apple App Store. The purchase flow works perfectly in various environments: simulator, real device, TestFlight, and sandbox accounts. However, when the Apple app review team tests the app, they encounter an error retrieving the product ID for the in-app purchase. This issue specifically occurred on an iPhone 13 Mini running iOS 17.5. Steps to Reproduce: Implemented the in-app purchase feature. Created a non-consumable product in App Store Connect. Tested the purchase flow on: Simulator Real device TestFlight Sandbox accounts Submitted the app for review. Environment: Xcode version: 14.0 iOS version: 17.5 macOS version: Ventura 13.3 Device: iPhone 13 Mini (used by review team) What I've Tried: Verified product ID and its status in App Store Connect. I'd like to assure you that the in-app purchase feature is correctly configured in the app and App Store Connect. Tested on different devices and environments: Sandbox account TestFlight account Real devices Checked all provisioning profiles and certificates. Additional Information: Despite successfully testing in all other environments, the issue persists during the Apple app review. I've submitted the binary 3 to 4 times, but the problem remains unresolved. Apple’s provided steps for configuring in-app purchases have been followed meticulously. Has anyone else faced a similar issue, or does anyone have insights on what might be causing this discrepancy during the review process? Any suggestions or advice would be greatly appreciated! Thank you in advance for your help!
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In App Purchases (Subscriptions)
We recently reduced the subscription price for new customers in the USA from $9.99 to $4.99. However, existing customers are also seeing the new price of $4.99, but when they attempt to purchase the subscription, they are charged the original price of $9.99. Actual Behavior: Existing Customers: See the price as $9.99 and are charged $9.99. New Customers: See the price as $4.99 and are charged $4.99. Can anyone assist with resolving this issue? Thank you!
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Deep links for In-app Event page
Hi, I am planning to add a In-App Event for a major update to my app. The Create In-App Event page in App Store Connect seems to want a "Event Deep Link", and I'm not sure how to generate that. I've read about universal links but they seem complicated, and I just want the users to be able to open my app, I don't want a custom landing page in the app. Can I pass in the URL scheme for my app, or something else that's super-simple and gets the job done (like the App Store URL for the app)?
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TestFlight – can't add build to external group
Hi, I'm unable to add the 3rd build of my TestFlight app to any external testing group (but I can for an internal testing group). The 2nd build was successfully added to an external testing group, the 3rd build has the status "Ready to test", and I've expired all other builds. I've also completed the "What to test" section in English (U.K) and English (U.S). Any idea what I might be doing wrong? Thanks!
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DSA compliance phone verification fails
Has anyone successfully completed DSA compliance phone number verification using the "receive a phone call" option? It seems that Apple first tries to send an SMS. You then have the option to resend another SMS, to receive a phone call, or to upload documents. When I choose to receive a phone call, it seems that the Apple system calls me but it hangs up without reading out a code. Has anyone got this to work?
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Why I can't see my teams while creating StoreKit Configuration File
I am trying to add In-app purchases to my app. I tried to create StoreKit Configuration File but after checking "Sync this file with an app in App Store Connect" I wanted to pick my team but the only options I had were "None" or "Ad an account...". And answering upcoming question: Yes I have team. Please help.
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App Store Connect API responds with status 403 Forbidden
As other threads have reported, the endpoint “GET /v1/salesReports” responds with a status of 403 (Forbidden). It worked a week ago but no longer works today. Further Information: There is no warning on https://appstoreconnect.apple.com/ after logging in. I have generated API keys with Admin, Developer, and Finance authority, but none worked. It does not reach the request rate limit per hour. Other endpoints "GET /v1/apps" for instance, respond with status 200(work properly). I would appreciate any help or advice. Thank you.
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Error: Product ID already in use
Hi everyone, I created an IAP When I filled a the information in the require database, my internet was broken. When the internet in working normally, I create it again (I didn't save it before I lost my internet) The system reported an error "The Product ID you entered is already being used by another in-app purchase associated with this app." Question: Why can't I reuse a Product ID that I haven't saved before? Please reply to me soon, Thank you so much
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No profiles for ... were found
Hi, I'm having some problems signing my application. Everything was working fine until recently when the certificates expired and I got these kinds of errors when I try to upload the app to AppStoreConnect. I can build the app in dev and production mode without any issue and I can create an archive. Problems occur when uploading to AppStoreConnect. The idea would be to let Xcode take care of signing everything necessary by checking the "Automatically manage signing" box. All my targets are in "Automatically manage signing" mode. I tried to delete all the certificates and provisioning profiles that I found on the Apple portal and then generate them again, but the problem is the same. There are two of us on the team, plus a CI machine (this should be the CI that takes care of signing everything needed to send a release to AppStoreConnect). If you have an idea, I'm interested! Thanks in advance, Alexandre
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Cannot redeem offer codes on Mac App Store, works fine on App Store.
It appears there's an issue with the Mac App Store's ability to process offer codes, unlike its iOS counterpart, which handles them seamlessly. Users attempting to redeem a code on their Mac are encountering a "Cannot redeem code. Try another code" error. Considering the Mac App Store's long history, having been introduced nearly 13 years ago, it's high time for it to align with the iOS App Store's functionality. While it's close to 80% there, addressing these lingering issues would greatly improve the user experience. FB13463658
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Managing app version releases for single Target with different platforms
I have a multiplatform app with a single target. I’ve been focused on making release updates for just visionOS where the new version doesn’t really have any changes to the iOS/iPadOS content. When I build and archive a new version and build number for my single app target, is it an ok practice to only release the new version and build to visionOS and not iOS? The reason I ask, is that the next time I get around to releasing a version and build that has any iOS changes that I want to release on the iOS App Store, it will have skipped one or more version numbers (due to only visionOS releases) from the last time that version was seen on the iOS App Store because I was only doing visionOS releases and versions prior to that.
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Sandbox Testers page is stuck with the error message
Hi, My App Store Connect's Sandbox Testers' page gave me the error message "Something went wrong. Try again later" yesterday. It hasn't been resolved yet. I got the same error when adding a new sandbox tester. This issue came suddenly, and I know the other person who has experienced the same issue. I need help or suggestion on what action I can take to get past this issue. Thank you!
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Why did Apple charge me $14 USD (141 SEK) out of nowhere?
Today Apple charged me 141 SEK (≈$14 USD) out of nowhere. It was charged from my Apple ID that is on the Developer Program, and that Apple ID has no other subscriptions/other things that draws money: the only cost on this Apple ID is for the Developer Program. In January I paid 995 SEK, the yearly fee for the Developer Program here in Sweden. Now they charged me out of nowhere, and I can't understand why? I don't have any apps outside of the App Store.
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Profile doesn't include the com.apple.application-identifier entitlement.
I have tried everything and still I am getting this. Just for a test I created a new app (Master-Detail template Xcode 11.5) I have created an entry in the iTunes Connect to receive the app upon archiving and uploading. I regenerated all new certificates for iOS Development and Distribution. I created all new Provisioning profiles. The Dev profile builds deploys and runs on my device The Dist profile builds but when I select the distribution profile I get the "Profile doesn't include the com.apple.application-identifier entitlement." error. When I download the profile within Xcode all looks good for the distribution profile: App ID: matches correctly Certificated: 1 Included includes the new signing certificate "iPhone Distribution...." Capabilities: 3 Included Includes Game Center, In-App Purchase, and Keychain Sharing Entitlements: 5 Included Includes application-identifier, keychain-access-groups, beta-reports-active, get-task-allow, and com.apple.developer.team-identifier. Im not sure what is going on. This is a standard process I have performed for quite a while. As a matter of fact I just submitted 3 applications last Sunday. Thank you for any suggestions.
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Invalid binary when submitting a build to appstore connect
When I send a build in Xcode the process occurs normally, but a few minutes later I receive an e-mail saying: "ITMS-90683: Missing purpose string in Info.plist - Your app’s code references one or more APIs that access sensitive user data, or the app has one or more entitlements that permit such access. The Info.plist file for the “***.app” bundle should contain a NSMicrophoneUsageDescription key with a user-facing purpose string explaining clearly and completely why your app needs the data. If you’re using external libraries or SDKs, they may reference APIs that require a purpose string. While your app might not use these APIs, a purpose string is still required." So the problem is the description of the use of the microphone, right? As the attached image shows that I have already done this process, and I continue to receive this error. Even when I remove the part of the avfoundation code that uses the microphone to try to submit the build, the error continues to be returned to me
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Unable to add any bank account in appstoreconnect business
We have been unable to make the Next button to enable when adding a bank account in App store connect for payouts. In the Add new bank account SWIFT/BIC code field search returns 400 error for any query. And entering BIC code manually does not enable next button. When entering any value in Don't know your SWIFT/BIC code either city, bank name or postal code we get 400 status code with this response. https://appstoreconnect.apple.com/ppm/v1/banking/search "message": [ { "type": "error", "attributeName": "bankBranchIdentification1", "messageKey": "PPM.banking.localclearnacecode.search.invalidCriteriaField" } ] We currently see this behaviour on all our developer accounts regardless of type or location. We tried entering info from an already existing Bank account and see the same behaviour.
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App Store Connect Can't Add Bank Account
Hi everyone! Recently, my app is approved and I set my app pricing to some price in some regions. But, I can't add a bank account. I have ABA number, entering all needed informations but still can't proceed. Even I tried to finding ABA number by searching, the situation same. Any results won't appears. My all Agreements, Tax Forms, Compliances are ACTIVE. I don't know what to do. Thanks y'all!
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Unable to Add Bank Account
Hello Everyone, I am trying to submit an app for my online store. I selected that this store has in-app purchases because if they do decide to buy something from my store while in the app, I would consider that as an in-app purchase. The only way I can successfully submit my app is by adding a bank account to my developer account. That is where I have my dilemma. My bank's routing number has 9 digits and the account number has 11. Do I need to add zeros in the front or back for it to be accepted? When I input the correct numbers, the "next" button does not turn to blue and stays greyed out. So I am unable to go to the next task. Any help will be greatly appreciated! Thanks.
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Are Privacy Nutrition Labels in App Store Connect automatically updated based on Privacy Manifest files in the app and third-party SDKs?
Hello, I include a Privacy Manifest file in my app and specify one Privacy Nutrition Label Type (Email Address, for marketing purposes). My app uses some third-party SDKs like RevenueCat that contain Privacy Manifest files with nutrition label types specified (Purchases History for RevenueCat for example). Xcode can generate a report that aggregates all the data types that are collected by the app. But is App Store Connect updated when I upload a build? Or do I have to manually setup the App Privacy info? Thanks
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