Hi everyone, hope someone can help me. I have received an invitation to join a development team, when i press on "Accept invitation" i am redirected to this page: https://appstoreconnect.apple.com/login?subType=COMPANY&activationKey=xxxx&providerName=***&username=xxxx The page ask for my Apple ID credential, but when i prompt it it show a spinning loader and the it ask for my credential again infinitely, without any error or message. In the general header, there is the Status Code = 400 Bad Request I am getting the following response from the update API : "data" : { "errorString" : "ITC.multipleProviderInterstitial.invitationInvalid.title", "providerId" : null, "publicProviderId" : null }, "messages" : { "warn" : null, "info" : null, "error" : null }, "statusCode" : "SUCCESS", "links" : null } Can someone help me out in this?

Hello, I'm trying to understand what happens when a subscribed customer of a subscription A purchases a promotional offer for the same subscription A. Let's say the product is a yearly subscription priced at $100. When the month 7 starts (6 months remaining in the regular subscription period), I send the user a promotional offer for the same product but priced at $25 for the first year (100$ afterwards) and he accepts the offer. Is the promotional offer started only at the end of the current year (after the 6 remaining months) or is it started immediately and he gets a pro-rata refund for the 6 remaining months? Thanks.

Imagine you accidentally made a build of your app with version 2 and uploaded that to App Store Connect for TestFlight even though you're still working on version 1.x and continue to do so with your public releases. Here's an example: The build 55 is the accidental 2.0 version, but the current releases are 209 and 210 with a lower string version. So, that one build of version 2 was a mistake. Sadly, you cannot remove it, even it has expired, even if it has never seen the outside of TestFlight. And it's a bit annoying too, because it stays up there at the top of your builds, and always presents the outdated version when you visit that page on App Store Connect. But worse is the fact that because of this, any version 1.x you release since then will not get you any crash reports or feedback that the user may have submitted to you. This is clearly a bug, and I was able to verify this just recently. I suspect this happens because Apple wants to avoid storing and forwarding reports for outdated versions, maybe to save space on their servers. That makes somewhat sense, though I've also had people finding crashes in older versions that were not fixed in the latest version, so I'd still like to get those reports from older versions. However, if Apple really only wants to keep crash reports and feedback msgs from the latest release, then Apple's mistake is that they use the unreliable string version to check which is the latest version instead of using the build number, which is ENFORCED by Apple to always be incrementing for each upload. If you are in the same boat, please comment so that we can make it clear to Apple that this is not an isolated issue.

My app previews are coming up on about 5-6 hours of processing time and have not completed. The message is: "This file has been uploaded and is processing." I have submitted app previews in the past on this same app and they have worked. Is there a current issue on the App Store Connect server side? Is there any action I need to take, or do I just continue to wait? What would the typical wait time range be for these to process? Thank you

I'm submitting a new version of my app, and after click "submit for Review", it shows "Unable to Add for Review: There are still screenshot uploads in progress." However, these screenshots have been in progress for many hours. I tried verified that it was not a problem with the screenshot files, as I deleted and uploaded screenshots that had uploaded and been approved in previous updates. I also verified this behavior is happening across multiple apps. Therefore, I suspect that it is an issue with App Store Connect's server. I have been waiting all day for this to be resolved - hopefully someone can fix this ASAP as it is a blocker to submit any app updates and I have a critical bug fix that needs to be approved.

I am submitting an app for review but it throws below warnings. A few more items are needed in order to submit for review The items listed below are required for submission: There are still screenshot uploads in progress. I have followed the instructions from https://forums.developer.apple.com/forums/thread/649241 Delete and re upload the images one by one, rename the images, using safari instead of chrome, using jpeg instead of png. However, all are not working. How to solve this problem?

I submitted a new App yesterday and included a video preview file for several size devices (6.7, and a copy of 6.7 for 6.5, 5.5 and 12.9). The iPhone files each took 5-10 minutes of processing (where the file icon shows a cloud image) but each eventually worked. The iPad file uploaded fine, but now 18 hours later is still showing a cloud icon. All these uploaded files are about the same size at about 40M. The AppStore will not allow me to submit the App for review due to: Preview File Still Processing! What is my recourse?

Hi, I can't add Sandbox test account for like ~3 days because of the errors in below: I believe the dashboard broken somehow, can somebody help?

Hello, What option is better ? Convert Individual account to Organization account, or Create a new Organization account and transfer some Apps to it ? For what I have read, there may be Pros and Cons, I have seen posts of people mentioning that converting from Individual to Organization takes several weeks, while others have claimed that the Seller name remains the same even after the conversion. Would like to hear experiences in one or both options. Thanks!

Hi, We have recently implemented a price increase for one of our products, which is now in effect. Please note that the old price will continue to apply for existing subscribers. However, we have now made the decision to apply this increased price to existing subscribers as well. Unfortunately, the option of "plan subscription price change" does not accommodate this update. Could help on how to do? Thanks and regards, Fred

Hi, We previously scheduled a price change (which did NOT affect existing subscribers) however months later, we have now made a decision to apply the increase to all subscribers. As the price has not increased, I only see the option to preserve and isn't obvious if this has any effect on those grandfathered in the lower price. Can anyone confirm or must I increase the price again?

I am running Xcode 15.3. I have downloaded an app ApiKey that I am attempting to store in my keychain. I have an M3 Mac and running Sonoma 14.4.1. From the command line I run xcrun notarytool store-credentials which prompts me to enter Profile name, Path to App Store Connect API private key, App Store Connect API Key ID, and App Store Connect API Issuer ID. I provide this info and only get the following: Validating your credentials... zsh: trace trap xcrun notarytool store-credentials I am stuck here and need to resolve this. Any suggestions?

My application uses "paid" monetization model. I think in the productivity category it works quite well. However, when I advertise my application, 50% of the questions are: "is there a free trial?" and I would love to provide a free trial to potential customers, but the App Store doesn't allow me to do that. I don't understand why this feature is not available. I even started considering migration to in-app purchases, but it's quite a big deal. I managed to establish quite a good profit and I'm worried how it would affect my positioning and results. On top of that, I really like the paid up-front model, because it solves many issues and doesn't need any extra implementation on my side. I'm starting this thread to hear what you think about that and how many people are looking for this feature. I also created a feature request in Feedback Assistant: #FB13810170

We have been pursuing an issue with Apple Support but so far have not been able to get the advisors to understand our issue, so I am posting here in the hope that someone has a solution. We are working on a new app that has IAP. Our first submission failed app review. After making changes to the app to address Apple's concerns, we submitted a new app build but we could not include the IAP because the "In-App Purchases and Subscriptions" section was missing from "Prepare for Submission." The app reviewer flagged the build as incomplete because of the missing IAP. If we go to submit another build, that section is still missing from the UI. Is it expected that the "In-App Purchases and Subscriptions" section would be omitted even though the app has never passed review? Since we are required to submit our first IAP along with an app submission, this seems like a bug in the App Store Connect interface.

I'm assisting a customer with an iOS app. He has a personal (non-company) Apple Developer account. I know that this kind of account didn't used to support collaborators, but I'm not sure what the current status is. He was able to add me to his account and give me permissions (Developer, App Manager). However when I run Xcode, his account does not appear in the list of Teams under my Apple ID, which is preventing me from working. Is this a bug or temporary problem or is the fact that his account is a personal account preventing me from doing this?

I have a team member who was deleted. I tried to re-add that team member immediately after deletion but that failed. However, portal still recognizes that user as a member of the team. This results in the following behavior. When trying to re-add the user to the team, I get a message saying they are already on the team. No new invite can be sent because I can't complete the add-user operation. In TestFlight, I do not see this user on the list/roster of possible internal testers. Has anyone seen this behavior before and if so, how did you fix it?

Guideline 3.2 - Business We found in our review that your app is intended to be used by a specific business or organization, including partners, clients, or employees, but you've selected public distribution on the App Store in App Store Connect. Since the App Store is intended for apps with a public audience, we recommend reviewing the other distribution options available to you through your Apple Developer Program Account. App Store Connect Reject as the our app create for specify business, including partners, clients and they recommend us to distibute app as unlisted app I found many apps that have the same business model like ours, can be public on app store. anyway for us was rejected from app store. Do you have idea on this? Thank you!

I faced thta issue 2 days ago and today. The distribution certificat is installed in thekeychain and provision profiles gives no error when I'mm builing the arhive. But when I select App Store Connect as distribution. method it gives me an error that "App Store Connect access for ___ is required. What is the reason of that? Did someone face the same issue recently? Restart XCode and laptop did not help. I used to distribute the builds for individual account this way many times, but. now smth seems. to be changed or broken.

Upon attempting to load an .ipa file from our build system into Apple Transporter 1.3 (newly updated this week from 1.2.5), the following error was presented. This occurs when selecting the file to load (or drag/drop the .ipa file onto the app). Never seen this before and it is unclear what the issue is (and why it might persist for 24 hours) or why it mentioned macOS App. This is an iOS/iPad app (not a macOS app) but the iPad app can be installed on a Mac as many iPad apps can. I had another Mac with the 1.2.5 version of Transporter and the same file was loaded (and then uploaded to the App Store) without a hitch. Does anyone have any idea or has seen something similar?

Hi, when i enter app store connect, I cannot see my applications. "Sorry, something went wrong. Try your request again. If the problem continues, contact us". Gives a fault. Is this a general problem? thanks