Missing Monthly Challenge Awards

I have the same issue. I also lost all of my activities. I tried to restore the information from older iCloud backups without success several times. I believe activity and health data is not being properly extracted from iCloud backups. I sent in a feedback report. Hopefully, the issue will be resolved in the next beta release by either the Health and Activity Apps or iCloud.

Here’s a “me too” I’ve been backing up and restoring using iTunes since 2007. I still have SMS from my original 2G. No major issues for all this time. I have too many photos. At one time, had 155K photos, almost 2TB on the cloud, but my iPhone X is only 64GB, and consuming 34GB just for metadata leaves no space for anything else. iOS 13 is getting worse and worse. I had to remove old years, down to 60K, now just 22K. And found out that every time Photos crashes, iOS or Mac, a lot of cruft will remain around, so I was forced to do a reset and restore… except Catalina finder is completely broken for backups and restores. So for the first time, I’ve tried the cloud backup. At a first glance it looked correct. Until I saw no call history - opened a bug, there’s more people complaining, and eventually the history appeared, I suspect the first time someone calls you. And then I saw my monthly challenges gone. All of them for the last 12 months. In my case I have it the other way around - my watch, which was not restored, still shows them, but my iPhone doesn’t. However I suspect it’s not a core issue with the reset and restore, as even before doing that, the august challenge did not appear on the watch. Yes, now the watch can also show the challenges, and I’m pretty sure the developers broke everything. So not only I have no challenge for this month anymore, but I have no willing to bother at all when now I know everything can be lost at any moment. So I have a screen shot of my watch, and gave up trying. I’ll keep exercising as I feel like it, but I won’t trust my data to Apple anymore. Sorry, have no solution for this. I could say to simply not risk using the betas, as those are known and expected to have issues, but after more than ten years of experience with Apple, I also know that if it’s not us, beta testers, suffering these data loses and issues, and fighting hard to get them fixed, the same issues will happen to normal people when the official version gets released.

Me too. Restored back whilst on the latest iOS 13 beta 8 and lost all but 3 monthly challenge awards...dozens! Really ****** off.

Are there any news to solve this issue? Yesterday I‘ve bought the new 11 Pro and after coupling my watch with it and using the backup all my monthly challenges are gone. To be honest I had to do this several times because after the first try there was no award at all. Saying e.g. „you need to close the rings 100 times to achieve this award.at the moment you have 417“. It is really annoying. I set myself a years challenge to achieve every month challenge and now everything is gone!

Looks like this is broken on the 13.1 release as well

Exact same problem here after changing from my iPhone XS to the iPhone 11 Pro. Missing only the monthly challenge awards since October 2018 (which is when I changed to my Apple Watch Series 4). I've collected every single one! All other awards are showing up...

...also found this:

https://discussions.apple.com/thread/250658356

I’m in a exact same situation! Upgrade my iPhone XS to 11 pro with my series 4 watch. All my monthly challenges are gone! Hoping that Apple will fix this issue soon.

I’ve had the exact same issue. Setting up my IPhone 11 pro max messed with my watch 3 and 4. I had to reset both twice and lost all monthly challenges of 2019. My 2018 challenges up to September are still in the app.

I'm just adding to the "me as well" group. For me, when I opened my Awards on the Apple Watch 4 itself, I could see all of my monthly challenges and awards, but they were missing on the Activity App on the iPhone itself after upgrading to ios13. I unpaired/repaired my Apple Watch to see if the Apple Watch backup to the iPhone would restore the monthly challenges to the Activity app on the iPhone. Nope. Now I've lost the monthly challenges on the Apple Watch, as well as on the iPhone Activity app. Not a happy camper. I'm just hoping, at this point, to see a new monthly challenge show up next Tuesday for October and start all over again. I've also updated to ios13.1 and watchos6 - still cannot see the monthly challenges and awards from the past that I've earned. I do see all the other awards for past challenges - just not the monthly challenges and awards.

Do you see all of your other activities and awards? On both iPhone Activity app? And on the Apple Watch? Is it just the monthly challenges that are gone?

I can see all other awards except monthly challenges.

Sam here, I have lost all my 2019 monthly challenges as well. Looking forward for the fix.

Glad I found this post. Upgraded to an XR with my series 2 and the same thing happened. All other achievements carried over. Hopefully we see a fix.

I posted on Community forum, hope could help: https://discussions.apple.com/thread/250658356?page=4

I have the same problem too. I switched to a new iPhone 11 Pro Max from an XS Max and an Apple Watch Series 4 to a Series 5. I configured the devices as new without going through backups as I have always done with previous versions of iOS.

All the medals are back except those of the monthly challenges of end 2018 and all those of 2019 (I had won 7 of 8).

But I found a strange thing that I ask you to verify:

1. Go to "Settings on iPhone

2. Go to the "Health" section

3. Go to "Data and Devices": here all the Apple Watch and all the Apps you have used with the "Health" App will appear. The strange thing is here. The Apple Watch Series 5 I use now is called "Apple Watch Series 5" (I renamed myself from the "Watch" App) but it results without any data, as if it were not even connected with iPhone.

4. Another Apple Watch in the list named "Apple Watch of Francesco" (it is the default name that is given during the first synchronization) is "No longer matched with iPhone" but in reality it is this that receives the data and populates the list activities.

5. I state that this happens even if I rename the current Watch in "Apple Watch di Francesco" as default. Simply in this case we will have two watches with the same name in the list with the same problem.

I think the problem is here and I don't know how to solve it. I tried again to unpair and pair the Watch again but this does nothing but add an old source.

Can you tell me if it happens to you too ???

Thanks

I have checked mine as per your message and I have 3 Apple watches listed and the one with all the data from when I got the Apple Watch says no longer paired with this iPhone. If anyone knows how I can get the saved data the I believe the badges would return. Apple help!!

On 2019-10-01 midnight (about 1 hour ago) all missing monthly challenge awards since October 2018 came back. At the same time, I was awarded the September 2019 challenge and given a new October 2019 challenge. Everything OK again for me.

Hi everyone, I was going through the same issue and been following this thread! iPhone 11 pro (Software version 13.1.1) with Apple Watch 4 (Software version 6.0) missing monthly challenges (All of 2018 were there, but missing almost all of 2019 except for August was there) I was very disappointed as those challenges are my motivation and I work hard to get them! The good news, just few minutes ago as I earned my September challenge, all of the missing ones of 2019 showed up as well! It was very satisfying to see them all there! Hopefully, when you earn your next challenge they’ll show up too.. sorry not really a solution, but just letting everyone know about how mine magically came back! All the best, Rere

I updated to iOS13.1.2, and Watch 6.0.1 yesterday (9/30). All of my monthly challenges came back on *both* my Watch and my iPhone. AND my other heart monitor device that works with my Lifetime Fitness app started working magically as well. Yea!! It looks like they heard us and fixed the Health issues.

I show 5 separate Apple watches. I'm assuming this is showing up as per the number of times I've unpaired/repaired my apple watch with my iPhone. These might be the backups; even though most of them say they are no longer paired with this iPhone, there is lots of data available in each of these devices. I'm definitely not going to delete *any* of them.

Let us know if your data came back today!

All of mine are back I’ve also got the September award and a new challenge for October. I didn’t update the iOS it just happened by itself. I hope yours return too.

• Unpaired Series 5 and paired it again

• Reboot everything

• Installed my iPhone 11 again (it worked until I paired the series 5 watch... same problem!)

• Paired my old watch to my iPhone 11

• Unpaired watch, erased Activity app from phone incl. data and installed it again. No difference in data, just the 2 days of the series 5 and nothing from the past

I received my Perfect month for May award, BUT in regards to the challenge I didn’t get the award. My May challenge was to close all three rings 31 times. I did but no award when I woke up. Any ideas?

I upgraded to the new iphone13pro just yesterday and tried to unpair/pair my Apple Watch 4 from old iPhone12 pro. Once I was done with that, I noticed I have lost all monthly challenges from 2019 from my Apple Watch. I then went on to Google and found this forum. I was about to post a “me too” comment however to my surprise this morning I got all of my awards back. Upon reading all the comments in here -plus what Apple recommends prior to unpairing I thought to myself that I have done it in the wrong sequence. It is recommended that you update your phone and your watch to the latest ios prior to any unpairing. I did this in reverse. However it still worked. An additional step that I did was to unpair my old iPhone from my Apple ID. Settings > Apple ID > Remove “old iPhone” Hope this helps especially to those who have lost all awards.