Legit ratings, maybe reviews, disappearing

Question

Created Oct ’15

Replies 6

Boosts 0

Participants 2

I have ratings - possibly reviews - that are disappearing. For example, in “Current Version” the rating just went from 28 stars to 21. Who knows what else has been deleted.

I am currently running a free promotion and getting many downloads. Giving away my app is costing me money, so every rating and every review is very important. Why is some Apple computer automatically and arbitrarily deleting legitimate ratings and possibly reviews?

I am a one-person independent developer and this is killing my business.

Answered by KMT in 75774022

If the ratings have fluctuated very recently, same version, perhaps the store is just acting out and they will stableze later. Use the contact us links via iTunes Connect to ask apple about it if like.

Pricing changes reset ranking, I think.

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Answer 1

KMT OP

Oct ’15

Did you do a recent price change? Update?

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Answer 2

blankspaceinc OP

Oct ’15

Updated a week and a half ago. Started a free promotion on Monday.

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Answer 3

KMT OP

Oct ’15

Those should affect rankings...means a new version, and ratings and reviews are version specific, so....

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Answer 4

blankspaceinc OP

Oct ’15

Ratings are disappearing from the new current version.

And why would a free promotion make ratings disappear?

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Answer 5

KMT OP

Oct ’15

Accepted Answer

If the ratings have fluctuated very recently, same version, perhaps the store is just acting out and they will stableze later. Use the contact us links via iTunes Connect to ask apple about it if like.

Pricing changes reset ranking, I think.

0

Answer 6

blankspaceinc OP

Oct ’15

Thanks.

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