Could you please help me solving an incident with a third part software?.
I have worked with Parallels Technical Support in order to find a solution, but unsuccessful and the company have sent to me the following technical report:
Hello Antonio Tenés,
Thank you for the completed survey and your feedback. We do appreciate it.
Our Development Team has reviewed your case and has provided us with an update:
They've concluded that the issue with Mac crashing cannot be resolved from our side because this is a host issue.
Since we tried all possible troubleshooting steps already and the issue persists even with Apple hypervisor (in this case, Parallels kernel extensions aren't loaded), it means it's either a hardware or software issue with your very Mac/macOS (could be Catalina specific).
As a result, we'd advise you to submit a RADAR to Apple Support to get assistance and resolve the issue.
Thank you for your understanding.
Have a good week!
Best regards,
Customer Support Engineer
||Parallels
P.D. Could you please to revise the MAC technical reports sent from antoniotenes@gmail.com?
I have worked with Parallels Technical Support in order to find a solution, but unsuccessful and the company have sent to me the following technical report:
Hello Antonio Tenés,
Thank you for the completed survey and your feedback. We do appreciate it.
Our Development Team has reviewed your case and has provided us with an update:
They've concluded that the issue with Mac crashing cannot be resolved from our side because this is a host issue.
Since we tried all possible troubleshooting steps already and the issue persists even with Apple hypervisor (in this case, Parallels kernel extensions aren't loaded), it means it's either a hardware or software issue with your very Mac/macOS (could be Catalina specific).
As a result, we'd advise you to submit a RADAR to Apple Support to get assistance and resolve the issue.
Thank you for your understanding.
Have a good week!
Best regards,
-
Customer Support Engineer
||Parallels
P.D. Could you please to revise the MAC technical reports sent from antoniotenes@gmail.com?