MacOs Big Sur Zoom Problem

Question

Created Nov ’20

Replies 24

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Participants 24

I just downloaded the new MacOS update and I launched Zoom. Turns out I'm having problems seeing the icons such as: New Meeting, Join, Schedule, and Share Screen. When I'm in a meeting, I can't see the buttons such as mute, start video, etc. I wasn't having this problem with Catalina. Is this an OS problem? Or does Zoom need to update their app?

Answered by Tyago in 647010022

Hi.

I have two MacBook Air computers, one old and a brand new one. I experienced the same problem in the old one, and the new one was working fine. I had installed Zoom 5.0.4 in the old one and Zoom 5.2.4 in the new one. In the old one I uninstalled the previous version and installed the new one (5.3.4) and it worked fine. So, I guess Zoom fixed the problem, as long as you have Zoom 5.2.4 or newer, it should work.

Answer 1

Duto OP

Nov ’20

Happened to me just now. All the icons at the front page after login to the app were missing, and no mic icon during meeting. Though all functions seem running as normal. I’m using MBP 16 inch 2019 Big Sur.

Answer 2

RGemini620 OP

Nov ’20

Hi. Good morning. I updated my Zoom and it did the trick. Hope this help. Have a nice day.

Answer 3

Tyago OP

Nov ’20

Accepted Answer

Hi.

I have two MacBook Air computers, one old and a brand new one. I experienced the same problem in the old one, and the new one was working fine. I had installed Zoom 5.0.4 in the old one and Zoom 5.2.4 in the new one. In the old one I uninstalled the previous version and installed the new one (5.3.4) and it worked fine. So, I guess Zoom fixed the problem, as long as you have Zoom 5.2.4 or newer, it should work.

Answer 4

deesadler OP

Nov ’20

Yesterday I had 2 Zoom meetings. Both warranted a restart with Big Sur. I have a 13" 2020 Mac, 2.3 Ghz quad-core I7 with 32 GB of Ram. It crawled my machine to a stand still. I am using version 5.4.3 of Zoom.

I also had a font issue with Chrome when using goggle search. It turns English to Welsh. I took out Roboto and that fixed that issue.

Answer 5

BettyRoggenkamp1 OP

Nov ’20

I solved this same issue by uninstalling Zoom and reinstalling. Finding a lot of operating issues with Big Sur. Sorry I updated so early in the release.

Answer 6

JenRN04 OP

Nov ’20

My son updated Big Sur 2 days ago and now zoom doesn't work. He can't zoom with his classes. Can someone please help me???

Answer 7

bts1998- OP

Nov ’20

Hi!
Yes, I was experiencing those same problems with zoom after I updated to Big Sur. I am not quite sure how to check what version of zoom I have operating and downloaded, but I have had other weird issues with my computer and I am hoping to go into the store and have someone look at it for me.

Answer 8

lamond30 OP

Nov ’20

Greetings everyone-

I had this same issue and resolved the problem by going to zoom.us on my browser and scrolling to the section at the very bottom of the home page (its in a dark grey bar) titled 'Download.' I clicked on this and installed the new version of Zoom and it now runs normally.

Answer 9

bbelt2323 OP

Nov ’20

I have a new mbp and just upgraded to big sur, video on zoom got choppy spinning wheel constantly. Uninstalled and reinstalled zoom and now it seems to be working well.

resolution: go into app folder drag zoom to trash, then go to zoom website and reinstall zoom.

Answer 10

vkzawa OP

Nov ’20

I had the same issue today on an older 2016 MacBook Air. This thread helped, but what I haven’t seen mentioned is there was no need to uninstall/re-install Zoom, it just need updates (which was mentioned but here’s how.)

While Zoom is open:

Click “zoom.us” in the menu bar at the top of the screen
Select “Check for Updates...”
Zoom will find the newest version the update to
After updating open Zoom or click a Zoom link and your issues should be gone!

Answer 11

JPV1 OP

Nov ’20

Sorry, the solutions you present do not work with me. After Big Sur update screen sharing in Zoom gives a black screen to other viewers. I already tried unistall/install, update, change settings etc, nothing works (MacBook Pro 2020 32GB memory).
It seems a bit ridiculous to have to use my old pc for my meetings...

Answer 12

panthertom OP

Dec ’20

Hi - same problem here
with MBP 2020 / Big Sur.
Solution:
just install Zoom again (there is no need to deinstall before doing this).

Now it works.

HTH

Answer 13

jgcp OP

Dec ’20

I still can't access the ScreenShare option after checking for updates, uninstalling and re-installing zoom and re-starting my mac. Not sure how I am going to be able to do my job from home now, with my team members.

Answer 14

sophie_nguyen OP

Dec ’20

Hi. I had the same problem with zoom, especially in sharing my screen and just solved it.
This is not actually a problems from macOS big sur, I think because they updated new term in privacy so you have to unblock it in System Preferences.
Firstly, make sure that you update newest zoom version.
Go to System Preferences -> Security & Privacy -> Screen Recording -> click zoom icon to allow share screen on zoom.
Don't forget to click to the 'block' icon in the left bottom to unblock for making any change in Security & Privacy!
Hope this can help you guys!

Answer 15

RhoniD OP

Dec ’20

Thank you Sophie for your detailed instructions to resolve this issue. I've had a very frustrating 2 weeks since updating to Big Sur. I lost screen share, microphone and speakers on Zoom and have numerous emails back/forth with Zoom support to resolve the issue. Your detailed instructions were great and now I can screen share on Zoom. Still have to use my iPhone for microphone/speaker but at least some progress has been made today. Thanks again :)

Answer 16

Andreaspf8585 OP

Dec ’20

Hallo, I am on macbbok pro 2019. After I upgraded to Big Sur when I share my screen during a zoom meeting, after a while people on the other side see my screen sharing frozen. Any ideas? Perhaps it is a bug in Big Sur because i had no problems with previous mac os version.
UPDATED:
After spending the whole day testing various things I think I solved my problem and I would like to share it to anyone who might experience the same thing.

The problem is that the macbook was using the Intel UHD graphics card (for light jobs) and not the independent AMD Radeon Pro 5500M 4GB or anyway was switching between the two and that was causing the freezing in screen sharing.

All I had to do is go to SETTINGS -> BATTERY -> chose Power Adaptor and uncheck Automatic graphics card swicth. This will enable permenantly the AMD card.
I've been screen sharing for 4 hours with no problems!!
Peace!!!

Answer 17

kaiyuanneo OP

Dec ’20

Same problems as Andreaspf8585 JPV1, except disabling auto graphics card switching didn't work for me and I'm still experiencing the same issues. When screen sharing, my screen share will freeze for others after a while (but my video will not). When I restart screen sharing, others see a black screen. When I rejoin the meeting, I can screen share again but only for a short time before the same problems happen.

This only happened after upgrading to MacOS 11.1, Zoom screen sharing was working properly in MacOS 11.0.1. MBP 16" 2019. Currently debating whether to use Google Meet for screen sharing and/or downgrade to MacOS Catalina.

https://developer.apple.com/forums/thread/666693?answerId=653518022#653518022
https://developer.apple.com/forums/thread/666693?answerId=649278022#649278022

Answer 18

kaiyuanneo OP

Dec ’20

Update to my problem of screen sharing freezing for participants, then becoming black screen when i restart screen sharing:

Toggling the Advanced Screen Sharing setting in Zoom "Use TCP connection for screen sharing" seems to have prevented screen share freeze for me for now. Will continue to leave screen sharing on and see if I can go a day without screen share freeze with this setting on.

Answer 19

zioinnnn OP

Jan ’21

Many thanks to kaiyuanneo! I had exactly same problem and solved the issue.

Answer 20

matt-you OP

Jan ’21

I'm having the same problem with Zoom as kaiyuanneo (screen sharing freezing, then going black if I stop sharing and attempt to share again). I'm on a 2020 13" Macbook Pro (so no AMD graphics card), and the problem started when I upgraded to Big Sur a few days ago. I'll try the TCP zoom setting that kaiyuanneo recommended, and report back.

Answer 21

pmckillen OP

Jan ’21

I am having horrendous problems with Zoom since the Big Sur upgrade, screen share just does not work at all. It's not just a simple matter of checking a few boxes and updating the the latest version of Zoom, it's just broken, plain and simple. Not sure who's responsible for fixing the bug but I am 100% they know who they are and I wish they would just get on and fix it

Answer 22

Ella_2021 OP

Jan ’21

Same here. I am having BIG problems with Zoom since I upgraded Big Sur, both with Camtasia and Zoom.
In both it is the screen share that just does not work.

It's not just a simple matter of updating the the latest versions of Camtasia or Zoom, I have tried. This is serious. I need to record and share my screen every day in my business. :(

Answer 23

Robbani OP

Feb ’21

solve problem for sharing screen in macOS BigSur, first you must updated to the newest Zoom App and go to system preperences >> Security and privacy >> Recording >> dont forget to klik in the bottom left like pad lock, klik until the pad lock seen open >> use your password for activate >> checklist zoom app

zoom app ready for share screen, it works!

Answer 24

rohitsaxena5 OP

Feb ’21

I was having problem while sharing screen on zoom with macOS Big Sur. The screen was appearing black to other users. I tried by changing screen capture mode from "Auto" to "Advanced capture without window filtering" within zoom settings -> Share Screen -> Advanced and it worked.