We are experiencing an issue on several devices were the device is sent and accepts the command to install an App via Device Based Apps and Books but the app never downloads. This is occurring on the following types of devices:
Big Sur M1 Architecture
Big Sur Intel Architecture
Devices within the US
Devices outside the US
Code Block mdmclient Connection 3: connected successfully mdmclient Connection 3: TLS handshake complete mdmclient Connection 3: ready C(N) E(N) mdmclient Task <0EE177DA-CC71-4924-886C-0E1E33DC3471>.<1> now using Connection 3 mdmclient Connection 3: received viability advisory(Y) mdmclient Task <0EE177DA-CC71-4924-886C-0E1E33DC3471>.<1> sent request, body S 302 mdmclient Task <0EE177DA-CC71-4924-886C-0E1E33DC3471>.<1> received response, status 200 content K mdmclient Task <0EE177DA-CC71-4924-886C-0E1E33DC3471>.<1> response ended mdmclient Task <0EE177DA-CC71-4924-886C-0E1E33DC3471>.<1> done using Connection 3 mdmclient Task <0EE177DA-CC71-4924-886C-0E1E33DC3471>.<1> summary for task success {transaction_duration_ms=791, response_status=200, connection=3, protocol="http/1.1", domain_lookup_duration_ms=195, connect_duration_ms=441, secure_connection_duration_ms=296, request_start_ms=638, request_duration_ms=0, response_start_ms=790, response_duration_ms=0, request_bytes=576, response_bytes=722, cache_hit=0} mdmclient Task <0EE177DA-CC71-4924-886C-0E1E33DC3471>.<1> finished successfully mdmclient [0:MDMDaemon:HTTPUtil:<0x93c5>] <<<<< Received HTTP response (200) [Idle] <<<<< mdmclient Processing server request: InstallApplication for: <Device> (37de7cea-374f-4e83-b257-f8d5faa95954) mdmclient StartInstall using UUID: 5FA0C9CE-B1B2-43D8-BB87-52932BBD6F36 for MDM 'REMOVED' mdmclient Installing with MDM options: { Options = { PurchaseMethod = 1; }; RequestRequiresNetworkTether = 0; RequestType = InstallApplication; iTunesStoreID = 803453959; } mdmclient Calling AppStore -submitVPPRequest. ID: REMOVED Platform: <macos> Type: Device Acct: (null) BundleID: (null) itemID: REMOVED mdmclient [ASDServiceBroker]: Connection invalidated mdmclient [ASDServiceBroker]: Reconnecting after receiving notification mdmclient [ASDServiceBroker]: Connection invalidated appstored (XPCServiceClient) Received connection from client: com.apple.mdmclient appstored [F98ADA8A] New VPP Request: <ASDVPPRequest: 0x7f894ce16ba0> by com.apple.mdmclient mdmclient submitVPPRequest completed. ID: REMOVED BundleID: REMOVED ItemID: REMOVED Error: (null) mdmclient [0:MDMDaemon:HTTPUtil:<0x93c5>] >>>>> Sending HTTP request (PUT) [Acknowledged(InstallApplication):REMOVED] >>>>> mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> resuming, timeouts(60.0, 604800.0) QOS(0x15) Voucher <private> mdmclient [Telemetry]: Activity <nw_activity 12:2 [0EE3B7D7-1155-4E4F-92C2-C4D5C8CBAE67] (reporting strategy default)> on Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> was not selected for reporting mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> {strength 1, tls 8, ct 0, sub 0, sig 0, ciphers 1, bundle 0, builtin 0} mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> now using Connection 3 mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> sent request, body S 389 mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> received response, status 200 content K mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> response ended mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> done using Connection 3 mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> summary for task success {transaction_duration_ms=169, response_status=200, connection=3, reused=1, request_start_ms=0, request_duration_ms=0, response_start_ms=169, response_duration_ms=0, request_bytes=663, response_bytes=158, cache_hit=0} mdmclient Task <A5EAC425-F60F-4382-AF25-54F2BBAEE782>.<2> finished successfully mdmclient [0:MDMDaemon:HTTPUtil:<0x93c5>] <<<<< Received HTTP response (200) [Acknowledged(InstallApplication):REMOVED] <<<<< mdmclient Connection 3: cleaning up
