iOS 14.5 Update Setup Screen appear after every restart

Having the same issue (hello screen) after every restart. It’s making us crazy. Only see this happening on iPhones prepared and supervised. Any solutions yet?

More info:

• iPhone X, XS, XR
• iOS 14.6
• Supervised

Any help would be much appreciated. Thank you.

I did encounter the same situation when iOS 14.5 was released. The device was an iPhone 12 mini also supervised / with MDM.

Got the situation resolved by downgrading to iOS 14.4.2 and then performing the update over the air (OTA) on the device itself. Previously I updated via Apple Configurator 2 and also via Finder while troubleshooting the situation, but that did not change the behavior.

Unfortunately the same thing happened today with another device and iOS 14.6 and since iOS 14.4.2 isn't signed anymore, the previously successful workaround cannot be performed anymore.

Currently I suspect the the issue might be related to the 'skip during setup' options. Since the issue does not occur with the same device, when MDM settings are removed and the device is restored as if it wouldn't be supervised.

If anyone could elaborate if you have implemented the skipping for some options during the setup assistant that would be great.

Since we do have the skipping of some options activated, I will run a test in the coming days to see if the issue reoccurs if the skipping during setup is completely deactivated. Of course it saves us all time when setting up lots of devices, but it would be a start to isolate the issue properly.

Kind regards

I was able to isolate the issue.

It is related to the skipping function via the DEP-Enrollment. At this stage I cannot say which of the options that you can skip causes the situation, since I deactivated all of them - our standard enrollment skips a lot of options in the setup assistant - but now everything works as expected. No 'hello' screen - no language selection and so on.

Therefore I would suggest to write a bug report to Apple and in the meantime deactivate the skipping of items in the setup assistant.

Hopefully this works for you all as well.

Have a great day.

We have this same issue with Supervised iPhone SE's that are added automatically into Workspace One through the Apple Business Manager. We have nearly all the setup options in the DEP Profile set to skip so don't want to have to disable everything just to make it work. Anyone narrowed it down?

We are having the same issue with our iPhone SE (2nd Generation) managed by JAMF Now. I have one phone that is assigned to the MDM but has no restrictions and nothing set to skip on setup. Since updated to 14.6, devices with restrictions and without are showing the "Hello" screen on every startup.

Experiencing and can confirm the same for iPhone 12, iOS 14.6, Intune MDM and Apple Business Manager. Crashes during setup, specifically at the point where we start to hide the screens (after Apple Pay).

iOS 14.7 was released yesterday has anyone tested to see if it resolves this issue? It's not specified in the release notes. I would update, but I have a ticket open with our MDM admin to "show" all the Setup Assistant screens for our existing ABM/Intune image for me to verify.

https://9to5mac.com/2021/07/19/ios-14-7-release-notes-features-changes/

We too are experiencing this issue with iPhones supervised through Apple Configurator (connected to Mosyle Business MDM) - whenever the iPhone is shut off and restarted it will prompt for some of these steps. This still happened with iOS 14.7 for me on an iPhone that already had this issue - i haven't tried it yet on 'newly configured' iPhones.

iPadOS 14.5 & 14.6 caused two issues for us. The first was it disabled the ability for our users to download Apps within the store and the set up screen issue described in this thread. For us, iPadOS 14.7 resolved both issues we were experiencing. We purchase devices through AT&T with our DEP/ABM and use Workspace One for MDM. Both Apple and VMWare blamed each other as we had both test our systems.

Just got a new iPhone 12 for our company. As the release notes of iOS 14.7 stated that this issue was fixed I was kind of eager to know if it really was.

I can confirm, that with a device that is 'setup as new' the issue is indeed fixed - used our standard options with all the skipping in place and of course the MDM and restarting works fine - no weird behavior anymore.

On a sidenote - since there is a security patch that flew in just a few days after iOS 14.7 - I did install iOS 14.7.1 on this new device - so just to be clear - iOS 14.7.1 does not have the issue for a device that is setup as new.

Hopefully that helps as we then do not have to go through the steps of manually checking which of the skipping options causes this issue.

Kind regards