In the company I work we have an internal communication app.
The distribution is done through redeemable codes, due to the amount of equipment, the different cities and that not all the phones belong to the company, some are personal.
Many users have already downloaded it.
Recently, they asked us for an update. It has already been done, has been uploaded to AppStore Connect and has been approved since June 23.
But the update is not available to users. That is, the app is not updated manually or automatically. They just can't see the new version.
The ABM apps are supposed to act like those of the Appstore according to what we assume from their policies.
Can you help us see what is happening?
NOTE: When we uploaded the app, there were some agreements pending to be signed. The app was approved without their signature. We already noticed this detail and we signed them last Friday. Even so, the update is still not presented.